Fortiva customer service phone number and hours
Fortiva's main customer service line is 1-866-639-6071. This number handles account questions, payment issues, fraud reports, and general card inquiries. The line is open Monday through Friday, 8 a.m. to 10 p.m. Eastern time, and Saturday and Sunday, 10 a.m. to 7 p.m. Eastern time.
When you call, have your card number and Social Security number ready. The automated system will route you based on your reason for calling, though you can usually press a key to speak to a representative instead of navigating the full menu.
Fortiva also operates a separate line for fraud and lost card reports: 1-866-639-6071 (the same number, but select the fraud option from the menu). This line is available 24 hours a day, seven days a week.
Key Takeaways
- Call 1-866-639-6071 for account questions, payments, and general support during business hours (Monday–Friday 8 a.m.–10 p.m. ET, Saturday–Sunday 10 a.m.–7 p.m. ET).
- The same number handles fraud and lost card reports around the clock, 24/7.
- Have your card number and Social Security number available before calling.
- You can bypass the automated menu and request a live representative directly.
What to have ready before you call
Fortiva's representatives will ask for identifying information to pull up your account. Gather these items before dialing: your Fortiva credit card number, your Social Security number, and your date of birth. If you are calling about a specific transaction, have the date and amount ready as well.
If you are calling about a billing dispute or fraud, also have any supporting documents nearby—receipts, statements, or emails related to the charge. This speeds up the process and lets the representative investigate while you are on the line.
Other ways to reach Fortiva
Fortiva offers a few alternatives to phone support. You can log into your online account at Fortiva's cardholder portal and use the find message feature to contact customer service. Responses typically arrive within one to two business days.
The company also maintains a mailing address for written inquiries, though this is slower than phone or online contact. Check your card statement or the back of your card for the current mailing address, as it may vary by region.
Common reasons to call Fortiva
Most cardholders call Fortiva to report a lost or stolen card, dispute a charge, ask about their credit limit, or make a payment arrangement. The fraud line is the fastest route if your card has been compromised—representatives can freeze your account when ready and issue a replacement card.
If you are calling about a payment, have your bank account information ready if you want to set up an automatic payment over the phone. For credit limit increases or other account changes, the representative may need to review your recent payment history before making a decision.
What to expect when you call
After you dial, an automated system will greet you and ask the reason for your call. You can select from options like "Make a payment," "Report fraud," "Account questions," or "Other." If you do not hear an option that matches your reason, you can usually press 0 or say "representative" to skip to a live person.
Wait times vary depending on the time of day and how busy the line is. Calling early in the morning or mid-week typically means shorter waits than calling on Friday afternoon or during the weekend. If you reach a queue, the system will tell you the estimated wait time.
If you cannot reach customer service
If the phone line is consistently busy or you prefer not to call, the online account portal is your next best option. Log in with your card number and PIN, and you can view your balance, make payments, update your address, and send a find message to the support team.
Some issues—like reporting a card lost or stolen—can also be handled through the automated phone system without waiting for a representative. The system will confirm the action and send you a confirmation number.
Frequently Asked Questions
Is there a number to call if my card is lost or stolen?
Yes, use the same number (1-866-639-6071) and select the fraud or lost card option from the menu. This line is available 24/7, so you can report it when ready even outside business hours. The representative will freeze your account right away.
Can I make a payment over the phone?
Yes. Call 1-866-639-6071 and select the payment option from the menu. You can pay with a bank account (checking or savings) or another debit card. Have your routing number and account number ready if you are paying from a bank account.
What if I have a question about my credit limit?
Call the main customer service line and ask to speak with a representative about your credit limit. They can review your account and discuss whether you are may be able to access for an increase. This usually takes a few minutes on the call.
How long does it take to speak to someone?
Wait times depend on call volume and the time of day. Early morning and mid-week calls typically have shorter waits. The automated system will give you an estimated wait time when you reach the queue.
Can I contact Fortiva through email or chat?
Fortiva does not offer live chat, but you can send a find message through your online account portal. Responses usually arrive within one to two business days. For urgent issues like fraud, calling is faster.