The main First Premier customer service number is 1-866-313-3632
That number connects you to First Premier Bank's customer service team during business hours. The bank is open Monday through Friday, 8 a.m. to 11 p.m. Eastern Time, and Saturday 10 a.m. to 6 p.m. Eastern Time. You will reach a representative who can help with account questions, payment issues, fraud reports, or card replacement.
First Premier also routes fraud and security calls through the same number. If you are reporting unauthorized charges or suspect your card has been compromised, tell the automated system when ready so you reach the fraud team faster. The routing system recognizes keywords like "fraud," "stolen," or "unauthorized" and prioritizes those calls accordingly.
Keep this number saved in your phone or written down somewhere you can find it quickly. Having it readily available means you can act fast if your card is lost, stolen, or used without your permission.
Key Takeaways
- Call 1-866-313-3632 during business hours: Monday–Friday 8 a.m. to 11 p.m. ET, Saturday 10 a.m. to 6 p.m. ET.
- Have your card number and account information ready before calling to speed up verification.
- For fraud or lost cards, tell the automated system your issue so the call routes to the right department.
- You can also manage your account online through the First Premier website or mobile app without calling.
- Written disputes must be mailed within 60 days of a charge appearing on your statement.
What to have ready before you call
First Premier will ask you to verify your identity before discussing your account. Gather your card number, the phone number associated with your account, and your Social Security number or date of birth. If you are calling about a specific transaction, have the date and amount ready so you can reference it accurately.
If you are calling about a payment, know whether you want to make a one-time payment or set up automatic payments. If you are calling about a billing dispute or error, have your recent statement in front of you so you can reference the exact charge and the date it appeared.
Having this information prepared before you dial reduces the time you spend on hold and makes the call move faster. It also reduces the chance you will forget a detail and have to call back.
Reasons to call First Premier customer service
You would call First Premier for account questions like your current balance, available credit, or recent transactions. You would also call to report a lost or stolen card, dispute a charge you do not recognize, make a payment over the phone, or ask about your account status or credit limit.
If you have questions about your annual fee, interest rate, or account terms, customer service can explain those as well. Some account changes — like updating your address or phone number — can be done online, but customer service can handle them over the phone if you prefer.
You might also call if you want to request a credit limit increase, ask about promotional offers, or understand why a recent transaction was declined. Customer service can often resolve these issues in a single call.
Online and app alternatives to calling
First Premier offers an online account portal where you can check your balance, view transactions, make payments, and update your contact information without calling. You can log in at the First Premier website using your card number and PIN or password. The portal is open 24 hours a day, seven days a week.
The First Premier mobile app provides the same features as the website and may be faster for quick tasks like checking your balance or making a payment. If you do not have the app, you can read it from the Apple App Store or Google Play Store. Many account tasks take less time online than waiting on hold, especially during peak hours.
For routine transactions like checking your balance or making a payment, the online portal or app is often your fastest option. Reserve phone calls for issues that require a conversation, like disputing a charge or asking about account terms.
What to do if you cannot reach customer service
If the phone lines are busy or you are calling outside business hours, you have other options. The First Premier website has a contact form you can fill out, and customer service will respond within one to two business days. You can also check the website for answers to common questions in their FAQ section, which covers many frequent issues.
If you have a billing dispute or believe there is an error on your account, you can also send a written dispute to First Premier's address, which is listed on your statement. Written disputes must arrive within 60 days of the charge appearing on your bill. Sending a written dispute creates a paper trail and may be useful if you need to reference the dispute later.
For urgent issues like a lost or stolen card, use the online portal to lock your card temporarily, or send a message through the contact form marked urgent. This alerts customer service to prioritize your request when they return to the queue.
Frequently Asked Questions
What are First Premier's business hours?
First Premier customer service is open Monday through Friday from 8 a.m. to 11 p.m. Eastern Time, and Saturday from 10 a.m. to 6 p.m. Eastern Time. They are closed on Sundays and major holidays. If you call outside these hours, you can use their online portal or contact form.
Do I need to pay a fee to call customer service?
No. Calling 1-866-313-3632 is toll-free. Standard phone charges from your service provider may explore if you are using a mobile phone, but First Premier does not charge a separate fee for the call itself.
Can I make a payment when I call?
Yes. You can make a one-time payment over the phone by providing your bank account information or debit card details. You can also set up automatic monthly payments during the call. Payments made by phone typically post within one to two business days.
What if I want to dispute a charge?
Tell customer service about the charge when you call, and they will start a dispute investigation. You can also submit a written dispute by mail within 60 days of the charge appearing on your statement. First Premier will investigate and contact you with the outcome.
Can I reach First Premier on weekends?
Yes, customer service is open Saturday from 10 a.m. to 6 p.m. Eastern Time. They are closed on Sundays. If you need help on Sunday, use the online portal, mobile app, or contact form to reach them during business hours the next day.