How to contact First Premier Credit Card customer service
First Premier Credit Card customer service can be reached by phone, mail, or through your online account. The phone number for customer service is 1-866-935-3735. This line is available Monday through Friday, 8 a.m. to 11 p.m. Eastern time, and Saturday 9 a.m. to 6 p.m. Eastern time. Closed Sundays and federal holidays.
If you prefer to write, send mail to First Premier Bank, P.O. Box 15298, Sioux Falls, SD 57117-5298. Include your account number and a clear description of your issue. Mail typically takes 7 to 10 business days to reach the bank, and you should expect a response within 10 to 15 business days after they receive it.
You can also log into your account at firstpremierbank.com and use the find message center to contact customer service. This method is useful for non-urgent questions or if you want a written record of your communication.
Key Takeaways
- Call 1-866-935-3735 Monday through Friday 8 a.m. to 11 p.m. Eastern or Saturday 9 a.m. to 6 p.m. Eastern for when ready help.
- Use the find message center in your online account at firstpremierbank.com to send questions and keep a record of your conversation.
- Mailing your inquiry to First Premier Bank in Sioux Falls takes longer but works if you do not have phone or internet access.
- Have your account number ready before you call, and be specific about what you need so the representative can help you faster.
- First Premier does not offer 24/7 customer service, so plan your call during business hours or use the online message center outside those times.
What to have ready before you call
Gather your information before dialing. Have your First Premier Credit Card account number in front of you — it is on the front of your card or in your online account. If you are calling about a specific transaction, have the date and amount ready. If you are calling about a billing question, pull up your most recent statement.
Write down the main issue in one or two sentences before you call. This helps you explain the problem clearly and keeps the call shorter. If you are calling about fraud or an unauthorized charge, have the date it appeared and the merchant name.
Common reasons to contact First Premier customer service
You may need to call First Premier for account changes, billing questions, fraud reports, or payment issues. Account changes include updating your address, phone number, or email. Billing questions cover charges you do not recognize, interest rate questions, or disputes about your statement.
If you see a charge you did not make, report it to customer service right away. First Premier can freeze your account and start an investigation. Payment issues include questions about how to pay your bill, late payment fees, or problems with automatic payments.
You can also call to ask about your credit limit, rewards or benefits on your card, or changes to your account terms. Customer service can explain fees, interest rates, and your current balance.
Using the online account portal instead of calling
Your online account at firstpremierbank.com shows your balance, recent transactions, and payment due date. You can make a payment, set up automatic payments, or read statements without calling. Log in with your account number and password.
If you forget your password, click "Forgot Password" on the login page and follow the steps to reset it. You will need to verify your identity using information from your account. The reset usually takes a few minutes.
The online portal also lets you update your contact information, view your credit limit, and see your interest rate. For questions the portal cannot answer, use the find message center to contact customer service in writing.
What to do if you cannot reach customer service
If the phone line is busy or you are calling outside business hours, try the find message center in your online account. Send a detailed message describing your issue, and a representative will respond within one business day during the week.
If your issue is urgent and you cannot wait for a callback, call back during the next business day. If you are reporting fraud, call as soon as possible — the sooner you report it, the sooner First Premier can investigate and protect your account.
You can also mail your concern to the address listed above. While this takes longer, it creates a paper record that can be useful if you need to dispute a charge or follow up on an unresolved issue.
Understanding First Premier's dispute and complaint process
If you disagree with a charge on your statement, tell First Premier within 60 days of the date the charge appeared. Call customer service or use the find message center to start a dispute. You will need to explain why you believe the charge is wrong — for example, you did not make the purchase, the amount is incorrect, or the merchant did not deliver what you ordered.
First Premier will investigate your dispute and contact the merchant. The investigation usually takes 30 to 45 days. During this time, the charge may stay on your account, but First Premier will not charge you interest on the disputed amount if you are paying the rest of your bill on time.
If you have a complaint about First Premier's service that customer service cannot resolve, you can file a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov. The CFPB is a federal agency that handles complaints about credit card companies and other financial institutions.
Frequently Asked Questions
What time zone is First Premier customer service in?
First Premier customer service operates on Eastern time. If you are calling from a different time zone, subtract the hours accordingly. For example, if it is 10 a.m. Pacific time, it is 1 p.m. Eastern time.
Can I pay my First Premier bill by phone?
Yes. Call customer service at 1-866-935-3735 and a representative can process a payment over the phone using your bank account or another First Premier card. You can also pay online at firstpremierbank.com or set up automatic payments so your bill is paid on the due date each month.
How long does it take to get a response from the find message center?
First Premier typically responds to messages sent through the find message center within one business day during the week. Responses may take longer on weekends or after holidays. For urgent matters, call customer service during business hours instead.
What should I do if I think my First Premier account has been hacked?
Call customer service when ready at 1-866-935-3735. Tell them you suspect fraud and they will freeze your account to prevent more charges. They can also issue you a new card. Do not wait to call — the sooner you report it, the better First Premier can protect you.
Can I close my First Premier account by phone?
Yes. Call customer service and ask to close your account. Make sure your balance is paid in full before closing. After you close the account, you can still view your statements online for a period of time, but you will not be able to use the card.