The main number for Amazon credit card support
The customer service number for the Amazon credit card depends on which card you hold. If you have the Amazon Prime Rewards Visa Signature Card or the Amazon Rewards Visa Signature Card issued by Chase, you call 1-800-635-9946. This is Chase's dedicated line for Amazon cardholders and is staffed during business hours.
If you hold the Amazon Business Prime American Express Card, the number is different: 1-800-528-4800. American Express handles this card directly, so you reach their support team instead of Chase's.
Before you call, have your card number and account information ready. Wait times vary by time of day and season, but calling early in the morning on a weekday typically means shorter holds.
Key Takeaways
- Chase-issued Amazon cards (Prime Rewards and Rewards Visa) use 1-800-635-9946; American Express-issued business cards use 1-800-528-4800.
- You can find the correct number on the back of your physical card or in your online account dashboard.
- Most card issues — fraud, lost cards, billing disputes, rewards questions — are handled through these same numbers.
- If you cannot reach anyone by phone, both Chase and American Express offer chat and email support through their websites.
Finding the number on your card and account
The fastest way to confirm the right number is to look at the back of your physical card. The customer service number is printed there along with a phone icon. This number is specific to your card issuer and will route you to the correct department.
If you do not have your card in front of you, log into your Amazon account and go to "Your Account" > "Login & Security" or "Accounts & Lists" > "Your Account." From there, select the card you want to contact support about. Your account dashboard will show the issuer (Chase or American Express) and often displays the support number as well.
What you can handle by phone versus online
Calling is fastest for urgent issues: a lost or stolen card, fraud on your account, or a payment problem that needs when ready attention. The phone representative can freeze your card on the spot and issue a replacement within one to two business days.
For non-urgent questions — how rewards points work, whether a purchase posted correctly, or changes to your account settings — you can also use the issuer's website or mobile app. Chase cardholders can message support through the Chase mobile app or website. American Express cardholders can do the same through Amex's app or website. Response times for online messages are typically 24 to 48 hours.
Hours of operation and what to expect
Chase's Amazon card line is open seven days a week, generally from 8 a.m. to 10 p.m. Eastern Time, though hours may vary slightly by season. American Express customer service is also available seven days a week, typically from 8 a.m. to 10 p.m. Eastern Time.
When you call, you will hear an automated menu. Select the option for your card type or the issue you are calling about — this routes you to the right department faster than explaining it to the first representative. If you are calling about a fraud claim or lost card, the system usually prioritizes you and reduces wait time.
Reaching support if you cannot use the phone
Both Chase and American Express offer live chat on their websites. Go to chase.com or americanexpress.com, log into your account, and look for "Contact Us" or "Chat with Us." Chat representatives can handle most of the same issues as phone support, though they cannot always process urgent requests like card freezes as quickly.
Email is also an option, though it is slower. You can email through your account dashboard or find the contact form on the issuer's website. Expect a response within two to three business days. For billing disputes or fraud claims, email creates a written record, which some people prefer.
Common reasons to call and what information to have ready
The most common reasons cardholders call are to report a lost or stolen card, dispute a charge, ask about rewards redemption, or troubleshoot a declined transaction. Have your card number, the last four digits of your Social Security number, and your date of birth ready. If you are calling about a specific charge, have the transaction date and amount.
If you are disputing a charge, be ready to describe what happened — whether the merchant charged you twice, charged you for something you did not receive, or charged you an amount different from what you agreed to. The representative will ask follow-up questions and may open a dispute investigation on the spot.
Frequently Asked Questions
Can I reach Amazon customer service directly about my credit card?
No. Amazon customer service handles your Amazon account and orders, but the credit card itself is managed by Chase or American Express. You must contact the card issuer, not Amazon, for card-specific issues like fraud, billing, or rewards questions.
What if I cannot remember which card I have?
Log into your Amazon account and go to "Your Account" > "Login & Security." Look for "Manage Your Amazon Credit Cards" or a similar option. This shows you which card or cards you hold and who issued them. You can also look at the front of your physical card — it will say "Chase" or "American Express" near the card network logo.
Is there a way to reach support without calling?
Yes. Both Chase and American Express offer live chat and email through their websites. You can also reach them through their mobile apps. Chat is usually faster than email but slower than phone support for urgent issues.
What happens if I call the wrong number?
If you call Chase for an American Express card or vice versa, the representative will tell you that you have reached the wrong issuer and provide you with the correct number. You will not be transferred automatically, so write down the correct number and call back.
Can I set up a payment over the phone?
Yes. When you call, you can ask to make a payment by phone. The representative will walk you through the process. You can also set up payments online through your account dashboard or through the mobile app without calling.