The main number for Amazon credit card support
Call 1-866-246-6748 to reach Amazon credit card customer service. This number handles questions about your Amazon Rewards Visa card, Amazon Prime Rewards Visa card, or Amazon Business Prime Rewards card — whichever version you hold. The line is open seven days a week, and you do not need to be a Prime member to call.
When you call, have your card number ready. The automated system will ask for it before routing you to a representative. If you're calling about fraud or a lost card, say that when ready — the system prioritizes those calls and may transfer you faster than routine inquiries.
Wait times vary by time of day and day of week. Early morning (before 9 a.m. Eastern) and weekday afternoons tend to have shorter queues. If you reach an automated menu and don't hear an option for your issue, press zero or say "representative" to reach a person. The system will give you an estimated wait time before you enter the queue.
Key Takeaways
- The Amazon credit card customer service number is 1-866-246-6748, available seven days a week for all card types.
- Have your card number ready before calling, as the system will request it to route your call to the right department.
- Fraud or lost card reports are prioritized, so mention those issues when ready if they explore to you.
- You can also message Amazon through your account settings or contact the card issuer (Chase or Synchrony, depending on your card type) directly if you prefer not to call.
- Chat and email through your Amazon account often have shorter wait times than the phone line for non-urgent questions.
What you can handle by phone
This number handles most account questions: balance inquiries, payment issues, reward redemption problems, credit limit increases, and disputes about charges on your statement. Representatives can also help if you're locked out of your online account or need to report a card as lost or stolen. They can walk you through setting up autopay, changing your billing address, or updating your contact information.
If your issue is about a specific Amazon.com purchase — like a return or refund — the representative may transfer you to Amazon's general customer service instead, since the credit card team doesn't handle order disputes. Have your order number ready if that's your question. The representative will let you know before transferring you.
Reaching support through your Amazon account
You don't have to call. Log into your Amazon account, go to "Account & Lists," then "Your Account," then scroll to "Customer Service." Select "Contact Us" and choose your issue from the menu. Amazon will offer phone, email, or chat options depending on what you're asking about. This route often shows you which option has the shortest wait time before you commit to it.
Chat and email are often faster than phone if your issue is not urgent. Chat representatives can usually answer billing questions and walk you through account settings without the wait. Email takes longer — typically 24 to 48 hours — but creates a written record of your request that you can reference later if needed.
Contacting the card issuer directly
Your Amazon credit card is issued by either Chase or Synchrony, depending on which card you hold. The Amazon Rewards Visa and Amazon Prime Rewards Visa are issued by Chase. The Amazon Business Prime Rewards card is issued by Synchrony. If Amazon's customer service line doesn't resolve your issue, you can contact the issuer directly.
Chase customer service: 1-800-935-9935. Synchrony customer service: 1-800-289-6482. Both are available 24 hours a day. Have your card number ready when you call either line. The issuer handles disputes, fraud claims, and account holds — issues that sometimes require the bank's direct involvement rather than Amazon's. You can also find these numbers on the back of your physical card.
What to do if you can't reach anyone
If the main line is busy or you're on hold longer than 30 minutes, hang up and try again during off-peak hours. Early morning on a Tuesday or Wednesday is usually quieter than Friday afternoon or Monday morning. Calling between 8 and 10 a.m. on a weekday often results in shorter waits than calling in the evening.
You can also file a complaint with the Consumer Financial Protection Bureau (CFPB) if you believe Amazon or the card issuer is not responding to a legitimate issue. The CFPB has a complaint portal at consumerfinance.gov. Filing a complaint creates an official record and often prompts a response from the company within 15 business days. This is a separate process from calling customer service and does not replace it.
Frequently Asked Questions
Can I reach Amazon credit card support through social media?
Amazon has customer service accounts on Twitter and Facebook, but they typically handle general Amazon.com issues rather than credit card questions. Your fastest route for card-specific problems is still the phone line or the "Contact Us" option in your account settings.
What if I'm calling from outside the United States?
The 1-866 number is a toll-free US line and may not work from outside the country. Contact Chase or Synchrony directly using their international customer service numbers, which you can find on the back of your physical card. Expect international calling rates to explore.
How long does it usually take to speak to a representative?
Wait times range from a few minutes to 20 or 30 minutes depending on call volume. The system will tell you the estimated wait when you call. If it's longer than you want to hold, try again later or use the chat or email options through your account instead.
What if my issue is about a fraudulent charge?
Report it when ready by calling 1-866-246-6748 and saying "fraud" when the system asks. You can also call Chase (1-800-935-9935) or Synchrony (1-800-289-6482) directly if your card is issued by them. Most issuers can dispute the charge over the phone and send you a replacement card the same day.