The main Chase credit card phone number is 1-800-935-9935

This number works for most Chase credit card questions: billing disputes, fraud reports, lost or stolen cards, payment issues, and account changes. You can call it 24 hours a day, 7 days a week. Have your card number or the phone number on the back of your card ready when you call.

If you don't have your card with you, you can still reach Chase by calling their main customer service line at 1-800-CHASE-NY (1-800-242-7369). This number also connects you to a representative, though wait times may be longer during business hours.

Chase also offers a text banking service. Text CHASE to 24273 to get account information, make payments, or report a lost card without calling. The service is available 24/7 and works from any phone.

Key Takeaways

  • Call 1-800-935-9935 for credit card issues like fraud, lost cards, billing questions, or payment problems.
  • Have your card number or the phone number printed on your card ready before you call.
  • You can reach Chase by phone any time of day or night, and representatives speak multiple languages.
  • Text CHASE to 24273 if you want to check your account, make a payment, or report a lost card without calling.
  • Chase also offers online chat and messaging through your account portal if you prefer not to call.

What to do before you call

Gather your card number, account number, or the phone number printed on the back of your card. If you're calling about a specific transaction, have the date and amount ready. If you're reporting fraud or a lost card, have a list of any suspicious charges you've noticed.

If you're calling from outside the United States, check the back of your card for the international number. Chase has dedicated lines for cardholders calling from abroad, and the number varies by country.

Reporting a lost or stolen card

Call 1-800-935-9935 when ready if your card is lost or stolen. A representative will freeze your account right away so no one else can use it. They'll ask you to confirm recent transactions to make sure nothing fraudulent has happened.

Chase will mail you a replacement card within 7 to 10 business days. If you need it faster, ask about expedited shipping when you call — some cards can arrive in 2 to 3 business days, though this may depend on your account type and location.

Disputing a charge on your statement

If you see a charge you don't recognize or believe is wrong, call 1-800-935-9935 to report it. Have the transaction date, merchant name, and amount ready. The representative will open a dispute and explain what happens next.

Chase will investigate the charge, which usually takes 10 business days. During that time, the amount may be temporarily removed from your balance while they look into it. You'll receive a letter with the outcome of the investigation.

Making a payment or checking your balance

You don't need to call to make a payment or check your balance. Log into your Chase account online or through the Chase mobile app to see your balance, make a payment, or set up automatic payments. Both options are faster than calling and available 24/7.

If you prefer to pay by phone, call 1-800-935-9935 and a representative can process your payment. Have your bank account information ready if you're paying from another bank account. Payments made by phone usually post within one business day.

Changing your account or getting a new card

You can request a new card, change your PIN, update your address, or add an authorized user by calling 1-800-935-9935. Have your account number ready. Most changes take effect within one to three business days.

For changes you want to make yourself without calling, log into your Chase account online. You can update your address, set up alerts, change your PIN, and manage authorized users through the portal. These changes usually take effect when ready.

Speaking with someone in a specific language

When you call 1-800-935-9935, you can request a representative who speaks Spanish, Mandarin, Cantonese, Vietnamese, Korean, or other languages. Tell the automated system which language you prefer, or wait for a representative and ask them to transfer you.

Wait times for language-specific representatives may be longer than for English-speaking representatives, especially during peak hours. If you're calling during evening or weekend hours, you may reach someone faster.

Frequently Asked Questions

What if I'm calling from outside the United States?

Check the back of your card for the international customer service number. Chase has different phone lines for different countries. You can also visit Chase.com and look for your country in the contact information section to find the correct number.

How long will I wait on hold?

Wait times vary depending on the time of day and how busy Chase is. Calling early in the morning or late in the evening usually means shorter waits. If you call during lunch hours or on Monday mornings, expect longer hold times.

Can I message Chase instead of calling?

Yes. Log into your Chase account online and look for the "Contact Us" or messaging option. You can also use the Chase mobile app to send a find message. Responses usually come within one business day, though urgent issues like fraud are handled faster by phone.

What if my card is blocked and I can't call?

If your card is blocked and you don't have access to a phone, use the Chase mobile app or website to unlock it yourself. Go to your account settings and look for the card controls or security section. You can also ask someone else to call on your behalf with your account number and the last four digits of your card.

Is there a number for Chase credit card rewards questions?

Call the same number: 1-800-935-9935. Representatives can answer questions about your rewards balance, how to redeem points, or whether you're earning the right amount. Have your account number ready.