The main Chase Amazon card phone number
Call 1-800-955-9060 to reach Chase customer service for the Amazon Rewards Visa Signature Card or Amazon Prime Rewards Visa Signature Card. This number works for account questions, fraud reports, payment issues, and card replacement. You will need your card number or the phone number on file with your account.
The line is open 24 hours a day, seven days a week. Wait times are typically shorter early in the morning or late evening. If you are calling from outside the United States, you can reach Chase at the international number listed on the back of your card.
Chase also staffs a dedicated Amazon card line at 1-888-247-4080, which some customers report reaching faster during peak hours. Both numbers connect to the same Chase customer service team, so either will work.
Key Takeaways
- The main Chase Amazon card number is 1-800-955-9060, available 24/7 for account and fraud issues.
- You can also call 1-888-247-4080, which is the dedicated Amazon card line and may have shorter wait times during business hours.
- Have your card number or account phone number ready before you call.
- The back of your physical card lists the international number if you are calling from outside the US.
What you can handle on the phone
Chase handles most card issues directly over the phone. You can report a lost or stolen card, dispute a charge, ask about your balance or available credit, make a payment, change your PIN, update your address, or report fraud. Representatives can also answer questions about your rewards balance and how to redeem points.
If you need to change your credit limit, request a permanent address change, or discuss a dispute that requires documentation, the representative may ask you to mail or upload documents through your Chase online account. Some requests take a few business days to process after your call.
When to use the phone instead of online
Call Chase if you cannot log into your account, if you need to report fraud or a lost card when ready, or if you have a dispute that requires talking to a person. The phone line is also faster if you need a payment posted the same day — online payments may take one business day.
For routine questions like your balance, recent transactions, or rewards redemption, the Chase mobile app or website is usually faster and does not require waiting on hold. Use the phone when you need a real-time decision or when the issue is time-sensitive.
How to navigate the automated system
When you call, the automated system will ask you to enter your card number or account number. You can also say "representative" to skip the menu and go straight to a person, though this may add a few minutes to your wait time. The system will ask the reason for your call — you can say "fraud," "payment," "account question," or "other."
If you are calling about a specific transaction, have the date and amount ready. The system may ask you to confirm your identity by providing your Social Security number or date of birth. This is normal and required for security.
Reporting fraud or a lost card
If your card is lost, stolen, or you see unauthorized charges, call when ready. Chase will deactivate your card right away and can issue a replacement within 5 to 7 business days. For fraud disputes, the representative will create a case number and explain the process for investigating the charge.
You are not responsible for unauthorized charges, but you must report them within 60 days of seeing them on your statement. After you report fraud, Chase will send you a new card and may issue a temporary credit while they investigate. Keep your case number for your records.
Making a payment by phone
You can pay your Amazon card balance over the phone by giving the representative your bank account number or debit card information. Payments made before 8 p.m. Eastern Time on a business day usually post the same day. Payments made after hours or on weekends post the next business day.
There is no fee to pay by phone. If you set up automatic payments through your Chase account, you can choose to pay the full balance, the minimum payment, or a fixed amount each month. Automatic payments are often faster than calling each time.
If you cannot reach a representative
If the wait time is very long, try calling back 30 minutes later or early the next morning. You can also handle many issues through the Chase mobile app or website without waiting on hold — log in, go to your account, and look for "Payments," "Disputes," or "Account Services."
For non-urgent questions, you can also message Chase through your online account or use the chat feature on the Chase website. Chat is often faster than the phone during business hours and does not require you to wait on hold.
Frequently Asked Questions
What is the best time to call Chase about my Amazon card?
Early morning (before 9 a.m. Eastern) and late evening (after 7 p.m. Eastern) typically have shorter wait times. Avoid calling during lunch hours or right after the market closes. If you call on a weekday morning, you may reach someone within 5 to 10 minutes.
Can I dispute a charge over the phone?
Yes. Tell the representative the date, amount, and merchant name of the charge you are disputing. They will create a dispute case and explain the investigation timeline, which is usually 10 business days. You will receive updates by mail or through your online account.
How long does it take to get a replacement card?
Standard replacement takes 5 to 7 business days. If you need the card faster, ask the representative about expedited shipping options, which may be available for an additional fee. You can use your account number to make online purchases while you wait for the physical card.
Do I have to call to make a payment?
No. You can pay online through your Chase account, through the mobile app, or by setting up automatic payments. Calling is an option if you prefer to speak to someone or if you need the payment posted the same day.
What if I call and the representative cannot solve my problem?
The representative will create a case number and escalate your issue to a specialist. You will receive a follow-up call or letter within 3 to 5 business days. Keep your case number and any documentation related to your issue.