Where to send your Synchrony Home payment
Synchrony Home is the credit card issued by Synchrony Bank for purchases at home improvement retailers, primarily Lowe's. Payments go directly to Synchrony Bank, not to the retailer where you made your purchase. You can pay online through your account, by phone, by mail, or through automatic transfers from your bank.
The fastest route is logging into your Synchrony account at synchronybank.com or through the Synchrony mobile app. You can see your balance, due date, and transaction history there, and make a one-time payment when ready. If you do not have an online account yet, you can set one up using your card number and Social Security number.
Synchrony also accepts payments by phone at 1-866-206-5500. A representative can process your payment while you are on the call, though you will need your card number and bank account information ready. Payments made by phone or online typically post within one business day.
Key Takeaways
- Synchrony Home payments go to Synchrony Bank directly, and the fastest way to pay is through your online account at synchronybank.com or the mobile app.
- You can also pay by phone at 1-866-206-5500, by mail to the address on your statement, or by setting up automatic payments from your bank account.
- Online and phone payments usually post within one business day, while mailed checks take seven to ten business days depending on mail delivery and processing time.
- Your due date appears on your monthly statement and in your online account; paying by the due date avoids late fees and protects your credit score.
- If you miss a payment, contact Synchrony as soon as possible to discuss options, as late payments are reported to credit bureaus after 30 days.
Paying by mail or automatic transfer
If you prefer to mail a check, the payment address appears on your monthly statement. Write your account number on the check and mail it to the address listed. Mailed payments typically take seven to ten business days to post, so send your check at least ten days before your due date to avoid a late payment.
You can also set up automatic payments through your bank's bill pay service or directly through Synchrony. Automatic payments remove the risk of forgetting a due date and can be set to pay your full balance, a fixed amount, or your minimum payment each month. You can change or cancel automatic payments anytime through your online account.
Understanding your due date and minimum payment
Your due date is listed on your monthly statement and in your online account. Synchrony typically gives you at least 21 days from the statement closing date to pay. Paying by your due date avoids late fees and keeps your account in good standing.
Your minimum payment is the smallest amount Synchrony will accept to keep your account current. Paying only the minimum means you carry a balance and pay interest on it, which increases the total cost of your purchase over time. Paying your full statement balance by the due date avoids interest charges entirely.
What happens if you miss a payment
If your payment does not arrive by the due date, Synchrony charges a late fee. The amount depends on your account terms, but typically ranges from $25 to $40 for the first late payment. A second late payment in the same billing cycle may result in a higher fee.
More importantly, late payments are reported to credit bureaus after 30 days and damage your credit score. A single late payment can lower your score by 50 to 100 points depending on your current score and credit history. If you miss a payment, contact Synchrony when ready at 1-866-206-5500 to discuss your options. Some cardholders can negotiate a fee waiver or payment plan if they have a good payment history.
Promotional financing and payment timing
Many Synchrony Home purchases come with promotional financing offers, such as 0% interest for 12 months or 24 months. These offers require you to pay off the full purchase amount by the end of the promotional period. If you do not pay in full by that date, Synchrony charges interest retroactively on the entire original purchase amount, not just the remaining balance.
To avoid this surprise charge, mark your promotional end date in your calendar and set a reminder to pay the balance in full before that date. Your statement and online account show which purchases are under promotional financing and when each promotion ends. If you cannot pay in full by the end date, contact Synchrony before the important date to discuss a payment plan or other options.
Payment methods and security
Synchrony accepts payments from any U.S. bank account, whether or not you bank with Synchrony. You do not need to use the same bank you use for other accounts. When you pay online or by phone, Synchrony uses encryption to protect your banking information.
Do not send cash by mail, and do not pay through third-party payment apps or websites that claim to process Synchrony payments. Payments made outside of Synchrony's official channels may not post to your account, and you could lose money or expose your financial information to fraud. Always pay through synchronybank.com, the Synchrony mobile app, or by calling 1-866-206-5500.
Frequently Asked Questions
How long does it take for a payment to show up in my account?
Online and phone payments typically post within one business day. Mailed checks take seven to ten business days depending on mail delivery and Synchrony's processing time. If you are close to your due date, pay online or by phone to may support your payment arrives on time.
Can I pay my Synchrony Home card at a Lowe's store?
No. Synchrony Home is issued by Synchrony Bank, not by Lowe's, so you cannot pay at the store. You must pay through Synchrony directly using one of the methods listed above. Lowe's cannot process Synchrony Home payments.
What if I pay more than my balance?
If you overpay, Synchrony will credit the extra amount to your account. You can use that credit toward future purchases, or request a refund by calling 1-866-206-5500. Overpayments do not earn interest.
Do I have to pay the full balance, or can I pay just the minimum?
You can pay any amount between the minimum payment and your full balance. However, paying only the minimum means you carry a balance and pay interest on it. Paying your full statement balance by the due date avoids interest charges and is the most cost-effective option.
What happens if I have a promotional 0% offer and miss the end date?
Synchrony charges interest retroactively on the entire original purchase amount if you do not pay in full by the promotional end date. This charge can be substantial, so mark your promotional end date and pay the full balance before that date. If you cannot pay in full, contact Synchrony before the important date to discuss options.