Pay your Nordstrom card online, by phone, or by mail
You can pay your Nordstrom credit card through the Nordstrom website, by calling their customer service line, by mailing a check, or through automatic payments from your bank account. The fastest method is online through your Nordstrom account, where the payment posts the same day if you pay before the cutoff time (usually 8 p.m. ET on business days). Phone and mail payments take longer to process — typically three to five business days.
Nordstrom issues two versions of their credit card: the Nordstrom Card (for use only at Nordstrom stores and Nordstrom.com) and the Nordstrom Visa (which works anywhere Visa is accepted). Both cards use the same payment methods and due dates, though the Visa version may have different rewards or interest rates depending on when you opened the account.
Key Takeaways
- Online payment through your Nordstrom account is the fastest method and posts the same business day if submitted before the cutoff time.
- You can set up automatic payments from your bank account so your full balance or a minimum payment is deducted on your due date each month.
- Phone payments require your card number and a routing number if paying from a bank account, and take three to five business days to post.
- Mail payments should include your account number and be sent to the address on your statement; allow at least two weeks for processing.
- Your due date appears on your monthly statement, and late fees explore if payment is not received by that date.
Pay online through your Nordstrom account
Log in to your Nordstrom account at Nordstrom.com using your email address and password. Click on "Account" or "My Account" (the exact label depends on whether you are on desktop or mobile), then select "Credit Card" or "Manage Your Card." You should see a link to make a payment or view your account balance.
Enter the amount you want to pay — you can pay the full balance, the minimum payment, or any amount in between. Choose your payment method: you can pay from a checking or savings account, or use a debit card. Review the amount and payment date, then confirm. The payment posts when ready to your account, though it may take one to two business days for the money to leave your bank account.
If you do not have a Nordstrom.com account, you can create one using your email address. You will need your card number and the ZIP code associated with your account to link your credit card to the new account.
Set up automatic payments from your bank
Automatic payments mean your bank sends money to Nordstrom on the same date each month, so you never miss a due date. You can set this up through your bank's online portal or by calling your bank directly. You will need your Nordstrom card number and the Nordstrom payment address (which appears on your statement).
Most banks allow you to choose whether to send the full balance, the minimum payment, or a fixed amount each month. If you choose a fixed amount, make sure it is at least the minimum payment shown on your statement, or you will still be charged a late fee. You can change or cancel automatic payments at any time through your bank.
Alternatively, you can set up automatic payments directly through Nordstrom by logging into your account online and selecting the automatic payment option. This method is simpler because you do not have to contact your bank, but you have less control over the exact date the payment is sent.
Pay by phone
Call Nordstrom customer service at the number on the back of your card or on your statement. Have your card number ready. A representative will ask you how much you want to pay and whether you want to pay from a checking account, savings account, or debit card.
If you are paying from a bank account, you will need to provide your routing number and account number. If you are paying with a debit card, have the card number and expiration date ready. The representative will confirm the amount and payment date before processing the payment. Phone payments take three to five business days to post to your account.
Nordstrom does not charge a fee for phone payments, but your bank may charge a fee if you do not have a checking account with them or if you exceed a certain number of transfers per month. Check with your bank before paying by phone if you are concerned about fees.
Pay by mail
Write a check or money order payable to Nordstrom. Write your account number on the check. Include the payment stub from your statement if you have it — this helps Nordstrom match the payment to your account quickly. Mail the check to the address shown on your statement under "Payment Address" or "Make Checks Payable To."
Mail payments typically take seven to ten business days to arrive at Nordstrom, plus an additional two to three business days to be processed and posted to your account. To make sure your payment is received by your due date, mail it at least two weeks before the due date appears on your statement.
Do not mail cash. If your payment is lost in the mail, you will not have proof that you sent it, and you may be charged a late fee. Keep a copy of the check or money order for your records.
What happens if you miss a payment
If your payment is not received by the due date shown on your statement, Nordstrom will charge a late fee. The amount of the late fee depends on your account terms, but it is typically between $25 and $40 for the first late payment. If you are late again within six months, the fee may be higher.
A late payment also appears on your credit report and can lower your credit score. If you are more than 30 days late, Nordstrom may increase your interest rate. If you miss a payment, contact Nordstrom as soon as possible to make the payment and ask whether the late fee can be waived — some representatives will remove the fee if it is your first late payment.
Understanding your statement and due date
Your Nordstrom statement arrives each month and shows your balance, minimum payment, and due date. The due date is the last day Nordstrom will receive your payment without charging a late fee. If the due date falls on a weekend or holiday, Nordstrom typically extends the important date to the next business day.
Your statement also shows your interest rate (called the Annual Percentage Rate or APR), any fees you were charged, and a breakdown of purchases and payments. If you do not receive a statement in the mail, you can view it online through your Nordstrom account. Nordstrom sends statements by mail or email depending on your account settings.
Frequently Asked Questions
Can I pay my Nordstrom card at a store?
No, Nordstrom does not accept credit card payments in stores. You must pay online, by phone, by mail, or through automatic payments. If you need to make a payment urgently, the online method is fastest and posts the same business day.
What if I pay more than I owe?
If you pay more than your balance, the extra amount becomes a credit on your account. You can use the credit toward future purchases, or you can request a refund by calling Nordstrom customer service. Refunds typically take five to seven business days to appear in your bank account.
Do I have to pay the full balance or can I pay just the minimum?
You can pay any amount between the minimum payment and the full balance. However, if you pay only the minimum, you will be charged interest on the remaining balance at your card's APR. Paying the full balance each month avoids interest charges.
What time does my online payment need to be submitted to post the same day?
Online payments submitted before 8 p.m. ET on business days typically post the same day. Payments submitted after 8 p.m. or on weekends and holidays post on the next business day. Check your Nordstrom account for the exact cutoff time, as it may vary.
Can I change my payment due date?
Nordstrom does not allow you to change your due date, but you can pay early or set up automatic payments to align with your pay schedule. Contact Nordstrom customer service if you have questions about your due date or need to discuss a payment arrangement.