Pay Your Amazon Store Card Bill Online, by Phone, or by Mail
You can pay your Amazon Store Card bill through your Amazon account, by phone with Chase customer service, or by mailing a check to the address on your statement. The fastest method is logging into your Amazon account and making a payment from there — it takes about five minutes and the payment posts within one business day. If you prefer to speak with someone or need to set up automatic payments, calling Chase is the most direct route.
Your bill is due on a specific date each month, shown on your statement. Payments made after that date incur a late fee, typically $25 to $35 depending on your balance. If you miss a payment by 30 days or more, it will be reported to credit bureaus and may affect your credit score.
Key Takeaways
- Log into your Amazon account, go to "Your Account," select "Login & security," then "Manage your payment methods" to pay online in minutes.
- Call Chase customer service at the number on your statement to make a payment by phone or set up automatic monthly payments.
- Mail a check to the address listed on your bill; allow 7 to 10 business days for it to arrive and post.
- Your due date appears on your monthly statement, and payments made after that date trigger a late fee.
- Set up autopay through your Amazon account or by calling Chase to avoid missing a payment.
Pay Online Through Your Amazon Account
This is the fastest way to pay. Go to Amazon.com and sign in with your email and password. Click "Your Account" in the top right corner, then scroll down and select "Login & security." Look for "Manage your payment methods" and click it.
Find your Amazon Store Card in the list of payment methods. Click "Make a payment" next to it. Enter the amount you want to pay — you can pay the full balance, the minimum payment, or any amount in between. Review the payment date (it will show when the money will leave your account) and click "Confirm payment." You will see a confirmation number on screen; take a screenshot or write it down.
The payment will post to your account within one business day. If you pay before 11:59 p.m. Eastern Time on your due date, it counts as on-time. Payments made after midnight on the due date are considered late.
Pay by Phone with Chase Customer Service
Call the number on the back of your Amazon Store Card or on your monthly statement. A Chase representative will answer and ask for your card number and the last four digits of your Social Security number to verify your identity.
Tell the representative the amount you want to pay. They will confirm the payment date and process it over the phone. Ask for a confirmation number and write it down. Payments made by phone typically post within one business day, though Chase may take up to two business days during high-volume periods.
This is also the best method if you want to set up automatic payments. Ask the representative to enroll you in autopay, and they will walk you through selecting a payment date and amount. Most people choose to pay the full statement balance on the due date each month, but you can also set it to pay the minimum or a fixed amount.
Pay by Mail
Write a check for the amount you owe and include your account number on the check itself. Put the check in an envelope with your payment stub (the bottom part of your statement) or write your account number on a separate piece of paper so Chase knows which account to credit.
Mail it to the address shown on your statement under "Payment Address" — this is different from the address where you receive your statement. Do not mail it to Amazon; mail it to the Chase payment processing center listed on your bill.
Allow 7 to 10 business days for the check to arrive and be processed. If your due date is coming up soon, mailing a check is risky because it may not arrive in time. Use online payment or phone payment instead if you are close to your due date.
Set Up Automatic Payments to Avoid Late Fees
Autopay removes the worry of forgetting a payment. You can set it up through your Amazon account or by calling Chase. If you set it up online, go to "Your Account," select "Login & security," then "Manage your payment methods." Find your Amazon Store Card and look for an autopay or automatic payment option. Choose whether you want to pay the full statement balance, the minimum payment, or a fixed amount each month.
Select your payment date — most people choose the due date shown on their statement, but you can pick any date that works for you. Confirm your bank account information (the account the payment will come from) and submit. The payment will happen automatically on that date each month.
You can change or cancel autopay anytime through your Amazon account or by calling Chase. If you cancel, you will need to make manual payments again or you risk missing your due date.
What Happens If You Miss a Payment
If your payment does not arrive by the due date, Chase will charge a late fee — usually $25 to $35, depending on your balance. This fee is added to your next bill. You will also start paying interest on your balance if you are not already, even if you pay the late fee right away.
If you miss a payment by 30 days or more, Chase will report it to the three credit bureaus (Equifax, Experian, and TransUnion). This late payment will stay on your credit report for seven years and will lower your credit score. The damage is worst in the first few months after the missed payment, but it continues to affect your score for years.
If you realize you will miss a payment, call Chase when ready. Explain your situation and ask if they can waive the late fee or work out a payment plan. They cannot erase a missed payment once it is reported, but they may be willing to help if you call before the due date passes.
Frequently Asked Questions
Can I pay my Amazon Store Card bill with a different card or bank account?
Yes. When you pay online or by phone, you can use any bank account or debit card you have on file with Amazon. You cannot pay with another credit card — Chase does not accept credit card payments for credit card bills, as that would count as a cash advance and trigger fees.
What time does my payment need to arrive to count as on-time?
Payments made through your Amazon account or by phone must be submitted by 11:59 p.m. Eastern Time on your due date. Mailed checks must arrive at the Chase processing center by the due date, which is why mailing is risky if you are close to the important date.
Do I have to pay the full balance, or can I pay just the minimum?
You can pay any amount between the minimum and the full balance. The minimum is shown on your statement. Paying only the minimum means you will pay interest on the remaining balance, but it keeps you from being late. Paying the full balance avoids interest charges entirely.
How do I know if my payment went through?
You will receive a confirmation number when ready after paying online or by phone. Check your Amazon account a day or two later — your balance should be lower. You can also call Chase to confirm the payment posted, or wait for your next statement to see it listed.
Can I get a late fee waived if I have never missed a payment before?
Call Chase and ask. If you have a good payment history and this is your first late fee, some representatives will remove it as a courtesy. There is no may provide, but it is worth asking, especially if the payment was only a day or two late.