What YourFit Card payments are and where to send them
YourFit Card is a payment card issued by a fitness or wellness provider that lets you pay for gym memberships, classes, or related services. When you need to make a payment on the card itself — rather than paying for a service with the card — you're typically paying down a balance or settling an outstanding charge.
The specific payment process depends on whether you're paying through the YourFit website, a mobile app, or by contacting customer service directly. Most payment methods accept online transfers, automatic recurring payments, or phone-based payments.
Key Takeaways
- YourFit Card payments are usually made through the provider's website or mobile app, where you can link a bank account or debit card.
- You'll need your card number, account information, and the payment amount before you start the process.
- Payments typically post within one to three business days, depending on your bank and the payment method you choose.
- If you set up automatic payments, make sure your bank account has sufficient funds on the scheduled date to avoid overdraft fees.
- Contact YourFit customer service if a payment fails or if you need to dispute a charge on your account.
Steps to pay online through the YourFit website or app
Log into your YourFit account using your username and password. Once you're in, look for a "Payments," "Billing," or "Account" section — the exact label varies by provider, but it's usually in the main menu or settings area.
Select the option to make a payment. You'll be asked to enter the amount you want to pay and choose your payment method. Most providers accept bank account transfers (ACH), debit cards, or credit cards. Enter the payment details and review the confirmation screen before submitting. You should receive a confirmation number when ready.
Keep that confirmation number for your records. Write it down or take a screenshot. If there's ever a question about whether the payment went through, you'll need this number to prove it.
Payment methods and how long they take to process
Bank account transfers (ACH) are often the fastest and cheapest option. These typically post within one to two business days and may have no fee or a lower fee than card payments. You'll need your routing number and account number, which you can find on a blank check or by logging into your bank's website.
Debit card and credit card payments usually post within one to three business days. Some providers charge a convenience fee for card payments — this fee is added to your total and should be shown before you confirm. Check whether the fee is worth it compared to using a bank transfer.
Phone payments are an option if you prefer not to use the website or app. Call the customer service number on the back of your YourFit Card or on your billing statement. A representative will take your payment information over the phone and process it the same way an online payment would be processed.
Setting up automatic recurring payments
If you have a regular monthly charge or membership fee, you can set up automatic payments so you don't have to remember to pay each month. Log into your account, find the automatic payment or recurring payment section, and enter the amount and frequency you want.
Choose your payment method — bank account transfer is usually the most reliable option for recurring payments. Set the date you want the payment to come out each month. Many people choose a date shortly after they get paid, so the money is available in their account.
Before you set up automatic payments, make sure you understand what amount will be charged and when. If your membership fee changes or you cancel your membership, you'll need to go back into your account and turn off the automatic payment. Forgetting to do this is a common reason people end up paying for services they no longer use.
What to do if a payment fails or doesn't go through
If a payment fails, you'll usually get a notification by email or through your account dashboard. The most common reasons are insufficient funds in your bank account, an expired card, or incorrect account information.
Log back into your account and check the payment status. If it shows as failed, try the payment again with a different payment method if possible. If you used a debit card and it was declined, try a bank transfer instead. If you used a bank transfer and it failed, check that your routing and account numbers are correct.
If the payment keeps failing and you're not sure why, contact YourFit customer service. Have your account number and the confirmation number from your failed payment attempt ready. They can tell you what went wrong and help you find a payment method that works.
Disputing a charge or getting a refund
If you see a charge on your YourFit Card account that you don't recognize or believe is incorrect, contact customer service as soon as you notice it. Have your account number and the date of the charge ready. Explain what the charge is for and why you think it's wrong.
The provider will investigate and either confirm the charge, correct it, or issue a refund. This process usually takes five to ten business days. While the dispute is being reviewed, the charge will typically remain on your account, but you won't be responsible for paying it again.
If you paid for a service through YourFit and want to cancel or get a refund, the process is separate from disputing a charge. You'll need to contact customer service and request a cancellation or refund according to the provider's refund policy. Some memberships have a cancellation fee or a waiting period before a refund is issued.
Frequently Asked Questions
Can I pay my YourFit Card balance over the phone?
Yes. Call the customer service number on the back of your card or on your billing statement. A representative will take your payment information and process it when ready. You'll receive a confirmation number for your records.
Is there a fee to pay my YourFit Card online?
Bank transfers usually have no fee or a small fee. Credit and debit card payments often have a convenience fee that varies by provider — typically $1 to $3. The fee will be shown before you confirm the payment, so you can decide whether to proceed.
How do I know if my payment went through?
You'll receive a confirmation number when ready after submitting the payment online or by phone. Check your account a few days later to confirm the payment posted. You can also look at your bank account to see if the money left your account.
What if I need to cancel my automatic payment?
Log into your account and go to the automatic payment or recurring payment section. Find the payment you want to stop and select the option to cancel or turn it off. Do this at least a few days before the next scheduled payment date to make sure it doesn't go through.
Can I get a refund if I cancel my membership?
Refund policies vary by provider and membership type. Contact customer service to ask about your specific membership. Some memberships are non-refundable, some have a cancellation fee, and some allow refunds within a certain time period. Ask about the policy before you cancel.