Where to send your Mattress Firm credit card payment
Mattress Firm issues its credit card through Synchrony Bank, so your payment goes to Synchrony, not to Mattress Firm itself. You can pay online through your Synchrony account, by phone, by mail, or in person at a Mattress Firm store. The method you choose affects when the payment posts and whether you can set it up to happen automatically.
The fastest way is online through Synchrony's website or mobile app. You log in with your account number and password, then schedule a one-time payment or set up automatic payments from your bank account. Payments made online typically post within one business day. By phone, you can call the number on the back of your card and speak to a representative who will process the payment when ready, though it still takes one business day to show in your account.
Mailing a check takes longer — usually five to seven business days from when Synchrony receives it. The mailing address appears on your monthly statement. Paying in person at a Mattress Firm store is an option, but confirm with that location first that they accept card payments, since not all stores do.
Key Takeaways
- Your Mattress Firm credit card is issued by Synchrony Bank, so you send payments to Synchrony, not to Mattress Firm.
- Online and phone payments post within one business day, while mailed checks take five to seven business days.
- You can set up automatic monthly payments through your Synchrony account to avoid missing a due date.
- The due date and minimum payment appear on your monthly statement, and paying late triggers a late fee and interest charges.
Setting up automatic payments to avoid late fees
Automatic payments remove the risk of forgetting your due date. Log into your Synchrony account online or through the mobile app, go to the payment settings, and choose "autopay." You can set it to pay your full balance, a fixed amount, or just the minimum payment each month. The payment will come from the bank account you link to your Synchrony account.
Automatic payments process on the date you choose, usually around the same day each month. If that date falls on a weekend or holiday, Synchrony processes it on the next business day. You can change or cancel autopay anytime through your account, so if your situation changes, you are not locked in.
One thing to watch: if you set autopay to the minimum payment, you will pay interest on the remaining balance and take much longer to pay off the card. If you can afford it, set autopay to pay the full statement balance each month. That way you avoid interest charges entirely.
What happens if you miss a payment
A payment is considered late if it does not arrive by 11:59 p.m. on your due date. Synchrony charges a late fee — the amount varies but is typically $25 to $40 for the first late payment. More importantly, your interest rate jumps to a higher rate, usually the penalty APR listed in your card agreement, which can be 29% or higher.
Missing a payment also reports to the three credit bureaus (Equifax, Experian, and TransUnion) and damages your credit score. A single 30-day late payment can drop your score by 100 points or more. If you miss a payment by 60 days or more, the damage is worse, and Synchrony may close your account or send the debt to a collection agency.
If you miss a payment by accident, call Synchrony as soon as you realize it. Some cardholders can get a one-time late fee waived if they have a good payment history and call before the account goes to collections. The sooner you pay, the better — even a few days makes a difference in how much interest accrues.
Understanding your statement and due date
Your Mattress Firm credit card statement arrives each month and shows your opening balance, all charges from the past month, any payments you made, your current balance, and your due date. The due date is usually the same day each month — often the 15th or the last day of the month, depending on when you opened the account.
The statement also shows your minimum payment, which is typically 1% to 3% of your balance plus any interest and fees. Paying only the minimum means you carry a balance and pay interest. The statement lists your current APR (annual percentage rate) and tells you how long it would take to pay off the balance if you only made minimum payments.
You can view your statement online through Synchrony's website or app, or request paper statements by mail. Online statements are usually available a few days before the paper version arrives, so logging in gives you an earlier look at what you owe.
Paying off a Mattress Firm purchase plan
If you used a Mattress Firm promotional offer — such as "no interest if paid in full within 12 months" — your payment works differently. These offers come with a specific payoff important date. If you pay the full amount before that important date, you owe no interest. If you do not, Synchrony charges interest on the entire original purchase amount, not just the remaining balance, and the rate is usually high.
With a promotional plan, you still make monthly payments to Synchrony the same way as with a regular purchase. But you need to track the important date carefully. Set a reminder on your phone or calendar for one month before the important date so you know exactly how much you need to pay to clear it. If you cannot pay it off in time, contact Synchrony to discuss your options — sometimes they will extend the promotional period if you ask.
The terms of your promotional offer appear on your statement and in the original paperwork from Mattress Firm. If you cannot find them, log into your Synchrony account and look for "promotional balances" or call the number on the back of your card.
Disputing a charge or payment issue
If you see a charge on your statement that you did not make, or if a payment you sent does not show up in your account, you can dispute it with Synchrony. Log into your account online, find the transaction, and select "dispute this charge" or "report a problem." You can also call the number on the back of your card and speak to a representative.
Synchrony has 60 days from when you report a dispute to investigate and respond. During that time, the disputed amount is usually removed from your balance while they look into it. If they find in your favor, the charge stays removed. If they find against you, it goes back on your account and you owe it again.
For payment issues — such as a check you mailed that never arrived — Synchrony can trace it if you provide the check number and date you sent it. If the check was lost in the mail, Synchrony will credit your account once they confirm it was never received.
Frequently Asked Questions
Can I pay my Mattress Firm credit card with a different bank account?
Yes. When you set up a payment online or by phone, you can use any bank account you have access to. You will need to provide the routing number and account number. Synchrony does not charge a fee for electronic payments from your bank account.
What if I pay more than I owe?
The extra amount becomes a credit on your account and rolls forward to your next statement. You can also request that Synchrony refund the overpayment to your bank account, though this takes a few business days to process.
Does paying early help my credit score?
Paying early does not hurt your score, but it does not help it either. Your credit score is based on whether you pay by the due date, not how early you pay. Paying the full balance each month is what matters most for your score.
Can I make a payment if my account is closed?
Yes. Even if Synchrony closes your account due to missed payments or other reasons, you can still send payments. In fact, you should — the debt does not go away, and continuing to pay helps reduce what you owe and can prevent the account from going to a collection agency.
What is the difference between my statement balance and my current balance?
Your statement balance is what you owed on the date your statement was generated. Your current balance includes any charges or payments made after that date. When you make a payment, always pay at least the statement balance by the due date to avoid a late fee.