Paying your Loft credit card bill online or by phone
Loft credit card payments can be made through the Loft website, by phone, or by mail. The fastest route is logging into your account at loft.com and selecting the payment option from your account dashboard — this takes a few minutes and the payment posts within one business day. If you prefer to speak with someone, you can call the customer service number on the back of your card to make a payment over the phone.
Mailed payments should be sent to the address printed on your monthly statement. The envelope usually includes a payment stub with your account number and the amount due. Mail typically takes five to seven business days to arrive, so send it early if your due date is approaching. Late payments trigger interest charges and may affect your credit score, so confirm your payment cleared before the due date passes.
Key Takeaways
- Online payments through loft.com are the fastest method and usually post within one business day.
- Phone payments can be made by calling the number on your card, and the payment is processed when ready.
- Mailed payments take five to seven business days to arrive, so send them well before your due date.
- Your monthly statement shows the payment address, due date, and minimum payment amount due.
- Paying at least the minimum by the due date prevents late fees and protects your credit history.
Setting up automatic payments to avoid missed due dates
Automatic payments remove the risk of forgetting a payment important date. Log into your Loft account, navigate to the payment settings, and select "Set Up Autopay." You can choose to pay the full statement balance, the minimum payment, or a fixed amount each month. The payment will be drawn from your bank account on the date you select — usually a few days before the due date.
Automatic payments are especially useful if you have multiple cards or an irregular schedule. Once set up, the payment happens without action on your part each month. You can modify or cancel autopay at any time through your account settings, and Loft will send you a confirmation email when each payment is processed.
Payment methods and what to have ready
Loft accepts payments from checking or savings accounts, debit cards, and credit cards. For online or phone payments, you will need your account number (found on your statement or card), the amount you want to pay, and your bank or card details. If paying by mail, include the payment stub from your statement so Loft can match the payment to your account quickly.
Some payment methods may carry fees — paying with a credit card, for example, sometimes incurs a processing charge. Paying directly from a bank account is usually free. Check the payment screen before confirming to see whether a fee applies to your chosen method.
Understanding your statement and due date
Your Loft statement arrives monthly and shows the statement balance (total amount owed), the minimum payment required, and the due date. The statement balance includes all purchases made during the billing period plus any interest or fees. The minimum payment is the smallest amount Loft requires you to pay to keep your account in good standing, but paying only the minimum means you will carry a balance and pay interest.
The due date is printed clearly on your statement. Payments received after this date are considered late, even if they arrive the next day. If you pay online, allow one business day for the payment to post. If you mail a check, account for mail delivery time — typically five to seven days.
What happens if you miss a payment
A payment that arrives after the due date triggers a late fee, usually between $25 and $40 depending on your account terms. Your interest rate may also increase, and the late payment will appear on your credit report. One late payment can lower your credit score by 50 to 100 points or more, depending on your current score and credit history.
If you realize a payment will be late, contact Loft customer service when ready. Some situations allow for a one-time courtesy waiver of the late fee, though this is not may provide. The sooner you reach out, the better your chances of working out a solution before the payment is reported to credit bureaus.
Payment timing and when money leaves your account
Online payments typically post within one business day of submission. Phone payments are processed when ready, though the funds may take one to two business days to leave your bank account. Mailed checks take five to seven business days to arrive at Loft's processing center, then one to two additional days to post to your account.
If you are paying close to your due date, online is the safest choice because it posts fastest. If you mail a payment, send it at least ten days before the due date to account for mail delivery and processing time. Check your account online after a few days to confirm the payment has posted.
Frequently Asked Questions
Can I pay my Loft card with a different bank account than the one I used to open the account?
Yes. You can update your bank account information in your account settings at any time. When you set up a new payment method, Loft may verify the account with two small deposits before allowing payments, which takes one to two business days.
What if I pay more than the amount due?
The extra amount becomes a credit on your account and reduces the balance owed on your next statement. You can use this credit toward future purchases or request a refund, though refunds typically take five to seven business days to process.
Is there a fee for paying online?
Paying from a bank account is free. Paying with a debit or credit card may carry a processing fee — the payment screen will show any fee before you confirm. Paying by phone or mail is also free.
Can I make a payment if my account is closed?
Yes. You can continue to pay a closed account online, by phone, or by mail until the balance reaches zero. Payments on closed accounts still post within one business day if made online.
What should I do if my payment was rejected?
Check your email for a rejection notice from Loft — it will explain why the payment failed, usually due to insufficient funds or incorrect account information. Log back into your account, correct the issue, and resubmit the payment. Contact customer service if you are unsure why the payment was declined.