Pay your Firestone card online, by phone, or by mail
The Firestone credit card is issued by Citi, so you have three main payment routes: the Firestone website, the Citi payment phone line, or mailing a check. Most people use the website because it's fastest and shows your balance in real time. You'll need your card number and online account login to get your free guide.
Payments posted online or by phone typically clear within one business day. Mail payments take 7 to 10 business days from the time Citi receives them, so plan ahead if you're close to your due date. If you miss a payment, late fees and interest charges explore when ready, so setting up automatic payments can protect you from accidental delays.
Key Takeaways
- You can pay online through the Firestone website, by calling Citi's payment line at 1-800-950-5114, or by mailing a check to the address on your statement.
- Online and phone payments post within one business day; mailed payments take 7 to 10 business days, so mail early if your due date is soon.
- Setting up automatic payments from your bank account prevents missed payments and late fees.
- Your minimum payment and due date appear on your monthly statement and in your online account.
Paying online through the Firestone website
Go to the Firestone website and select "Pay My Bill" or "Account" from the main menu. You'll be asked to log in with your card number and password, or to create an account if this is your first time. Once you're logged in, your current balance, minimum payment, and due date will display on the dashboard.
Click "Make a Payment" and enter the amount you want to pay. You can pay your full balance, your minimum payment, or any amount in between. Firestone will ask you to confirm your payment method — either a bank account (ACH transfer) or debit card. Bank account transfers are free; debit card payments may carry a small fee, which Firestone will disclose before you confirm.
After you submit, you'll receive a confirmation number on screen and by email. Write down or save the confirmation number in case you need to reference the payment later. The payment will post to your account within one business day.
Paying by phone with Citi
Call Citi's payment line at 1-800-950-5114. Have your card number and the amount you want to pay ready. A representative will verify your identity by asking for your zip code or last four digits of your Social Security number, then process your payment over the phone.
You can pay from a bank account or debit card by phone. Bank account payments are free; debit card payments may have a fee. The representative will tell you the fee amount before charging your card, so you can decide whether to proceed. Phone payments post within one business day, and you'll receive a confirmation number at the end of the call.
Paying by mail
Write a check for the amount you want to pay and include your account number on the check itself. Mail it to the address shown on your monthly statement — this address changes depending on which payment processing center handles your account, so always use the address from your most recent bill.
Mail your payment at least 10 days before your due date to account for postal delays. Citi receives mail payments at regional processing centers, and it can take 7 to 10 business days from receipt for the payment to post to your account. If you're paying close to your due date, use online or phone payment instead to avoid a late fee.
Setting up automatic payments
Log into your Firestone account online and look for "Autopay" or "Automatic Payments" in the account settings menu. Select the amount you want to pay each month — you can choose your full statement balance, your minimum payment, or a fixed dollar amount. Choose the date each month when you want the payment to come out of your bank account.
Automatic payments are deducted from your bank account on the date you select, so make sure you have sufficient funds available. You can change or cancel automatic payments at any time through your online account. If you set autopay to your full balance, you'll never carry a balance and won't pay interest charges.
What to do if you can't pay on time
Contact Citi as soon as you know you'll miss a payment. Call 1-800-950-5114 and explain your situation to a representative. Citi cannot waive a late fee after it's been charged, but a representative may be able to remove it if you've been a good customer and this is your first missed payment. Late fees typically range from $25 to $40, depending on your credit limit.
If you miss a payment, interest charges begin accruing on your balance when ready, even if you pay a few days late. The longer you wait to pay, the more interest you'll owe. Paying even a partial amount as soon as possible will reduce the total interest charges.
Understanding your statement and due date
Your monthly statement shows your current balance, minimum payment due, and due date. The due date is usually 21 to 25 days after your statement closes. Your statement also lists all recent charges, payments, and fees. You can view your statement online or request a paper copy by mail.
The minimum payment is the smallest amount Citi requires you to pay to stay in good standing. Paying only the minimum means you'll carry a balance and pay interest charges each month. Paying your full balance by the due date avoids all interest charges.
Frequently Asked Questions
Can I pay my Firestone card at a Firestone store?
No, you cannot pay at a store location. Payments must be made online, by phone with Citi, or by mail. Some Firestone locations may accept payment for services or products you purchase there, but credit card payments go through Citi only.
What happens if my payment is rejected?
If your bank account or debit card is declined, Citi will notify you by phone or email. You'll have a short window to resubmit payment before a late fee is charged. Contact Citi when ready at 1-800-950-5114 to resolve the issue and make a new payment attempt.
Can I pay more than my balance?
Yes, you can pay more than your current balance. The overpayment will be held as a credit on your account and applied to your next statement. You can also request a refund of the overpayment by calling Citi.
How do I know if my payment went through?
You'll receive a confirmation number when ready after paying online or by phone. Check your online account within one business day to see the payment reflected in your balance. If you paid by mail, allow 7 to 10 business days and then check your statement.
Is there a fee for paying online?
No fee is charged for paying online from a bank account. If you use a debit card, Firestone may charge a small processing fee, which is disclosed before you confirm payment. Phone and mail payments are also free when paid from a bank account.