Where to send your Lane Bryant credit card payment
Lane Bryant credit cards are issued and managed by Comenity Bank, so payments go to Comenity, not to Lane Bryant directly. You can pay online through your Comenity account, by phone, by mail, or in person at a Lane Bryant store. The fastest route is usually online — you can set up a one-time payment or recurring automatic payments through the Comenity website or mobile app.
If you prefer to speak with someone, Comenity's customer service number is on the back of your card. They can process a payment over the phone and answer questions about your account balance, due date, or payment history. Mail and in-store payments take longer to post to your account, so use those only if online or phone payment is not an option.
Key Takeaways
- Log into your Comenity account online or through the mobile app to make a payment when ready without calling.
- Payments made online or by phone typically post within one to two business days.
- Mail payments should be sent to the address on your statement and take seven to ten business days to post.
- You can set up automatic payments through Comenity so your minimum payment or full balance is paid on the same day each month.
- In-store payments at Lane Bryant are processed by Comenity but may take longer to appear on your online account.
Paying online through Comenity's website or app
Go to Comenity.com and sign into your account using your card number and PIN or password. If you have not set up an online account yet, you can register on the same page using your card number and the last four digits of your Social Security number. Once logged in, look for "Make a Payment" or "Pay Now" — the exact wording varies slightly depending on whether you are on desktop or mobile.
Enter the amount you want to pay and choose the payment date. Comenity will show you the available payment methods: bank account (ACH transfer), debit card, or credit card. Bank account transfers are free and usually post within one business day. Debit or credit card payments may carry a fee — Comenity will disclose this before you confirm. Select your payment method, review the details, and submit.
You will receive a confirmation number when ready. Save this or take a screenshot. Your payment should appear in your account within one to two business days, though it may show as "pending" for a day before it fully posts.
Setting up automatic payments
Automatic payments remove the need to remember your due date each month. Log into your Comenity account, find the "Automatic Payments" or "Recurring Payments" section, and choose whether you want to pay your minimum balance, a fixed amount, or your full statement balance each month.
Select the day of the month you want the payment to come out — many people choose a day shortly after they get paid. Comenity will deduct the payment automatically on that date every month until you cancel. You can change or cancel automatic payments anytime through your account, and you can still make extra payments in between if you want to pay down your balance faster.
Paying by phone
Call the number on the back of your Lane Bryant credit card to reach Comenity's payment line. A representative will ask for your card number, the amount you want to pay, and your preferred payment method. They can process payments from a bank account, debit card, or credit card over the phone.
Phone payments are processed when ready and typically post within one to two business days. You will receive a confirmation number — write it down or ask the representative to email it to you. This is your proof of payment if there is ever a question about whether the payment went through.
Paying by mail
Find the mailing address on your monthly statement — it is usually listed near the top under "Payment Address" or "Send Payment To." Write a check or money order for the amount you owe, include your account number on the check, and mail it to that address.
Mail payments take seven to ten business days to arrive and post to your account. If your payment is due soon, do not rely on mail — use online or phone payment instead. Keep a copy of your check or a photo of the front and back for your records. If you are concerned the payment did not arrive, you can log into your Comenity account after ten business days to confirm it posted.
Paying in person at Lane Bryant
You can make a payment at any Lane Bryant store location. Go to the customer service desk or register and tell them you want to pay your credit card bill. They will take your payment and give you a receipt. The payment is then sent to Comenity for processing.
In-store payments may take longer to show up in your online account than online or phone payments — sometimes up to two weeks. Do not assume the payment did not go through if you do not see it when ready. Keep your receipt and check your account online after a few days. If the payment still has not posted after two weeks, call Comenity with your receipt number.
What to do if you miss a payment or cannot pay on time
If your payment is late, Comenity will charge a late fee and may report the missed payment to credit bureaus. Contact Comenity as soon as you know you will be late — call the number on your card or log into your account. Some representatives can work with you on a payment plan or waive a single late fee if you have a good payment history.
If you are having ongoing trouble making payments, ask about hardship programs. Comenity offers options like temporary payment reductions or extended payment plans for customers facing financial difficulty. These programs do not erase what you owe, but they can make payments more manageable while you get back on track.
Frequently Asked Questions
How long does it take for my payment to show up after I pay online?
Online payments typically post within one to two business days. Your account may show the payment as "pending" for the first day. Payments made after 5 p.m. Eastern time may not process until the next business day.
Can I pay my Lane Bryant card at the store with a different payment method?
Yes. At the Lane Bryant register, you can pay with cash, debit card, or another credit card. The store will process it and send it to Comenity. Keep your receipt as proof of payment.
What happens if I pay more than I owe?
The extra amount becomes a credit on your account. You can use it toward future purchases or request a refund by calling Comenity. Refunds typically take five to seven business days to appear in your bank account.
Is there a fee to pay my Comenity card online?
Payments from a bank account (ACH) are free. Payments by debit or credit card may have a fee, which Comenity discloses before you confirm the payment. Phone and mail payments are free.
Can I change my automatic payment date if it does not work with my pay schedule?
Yes. Log into your Comenity account, go to automatic payments, and edit the payment date. The change takes effect on your next scheduled payment. You can also cancel automatic payments anytime and switch to manual payments.