Where to send your Aéropostale credit card payment

Aéropostale issues its credit card through Comenity Bank, so payments go to Comenity, not to Aéropostale stores. You can pay online through your Comenity account, by phone, by mail, or in person at an Aéropostale location — though online and phone are fastest and most reliable.

The payment address for mail is on your monthly statement. If you have your statement in front of you, use the address printed there. If you do not have it, you can log into your Comenity account online to find the mailing address or to pay when ready instead of waiting for mail delivery.

Key Takeaways

  • Aéropostale credit card payments are processed by Comenity Bank, not by Aéropostale itself, so you pay Comenity directly.
  • Online payment through your Comenity account is the fastest method and shows your payment posted within one to two business days.
  • Phone payments can be made by calling the number on the back of your card, and you will need your account number and payment amount ready.
  • Mail payments take seven to ten business days to reach Comenity, so send them at least two weeks before your due date to avoid late fees.
  • In-store payments at Aéropostale locations are available but vary by location, so call ahead to confirm your store accepts them.

Paying online through your Comenity account

Log into your account at the Comenity website or through the Comenity mobile app. You will need your username and password, or you can create an account if you do not have one yet. Once logged in, select "Make a Payment" and choose your payment method — bank account, debit card, or credit card.

Enter the amount you want to pay. You can pay your full balance, your minimum payment, or any amount in between. Comenity will show you the payment date — usually one to two business days from when you submit it. Review the details and confirm. Your payment is posted once Comenity receives the funds from your bank or card.

Paying by phone

Call the number on the back of your Aéropostale credit card. A representative will ask for your account number, the amount you want to pay, and your payment method — either a bank account for an ACH transfer or a debit card. Phone payments typically post within one to two business days.

Have your account number and payment information ready before you call to speed up the process. If you are calling from a different number than the one on file, Comenity may ask security questions to verify your identity.

Paying by mail

Write a check or money order payable to Comenity Bank. Include your account number on the check. Mail it to the address printed on your statement — this address changes based on where Comenity is processing payments at that time, so always use the statement address rather than an old one.

Mail payments take seven to ten business days to arrive and be processed. Send your payment at least two weeks before your due date to avoid a late fee. If you are close to your due date, use online or phone payment instead.

Paying in person at Aéropostale stores

Some Aéropostale locations accept credit card payments in cash or debit card at the register. This is not available at every store, so call your local Aéropostale before you go. If your store does accept payments, they are processed by Comenity within one to two business days.

Bring your account number or the card itself so the cashier can process the payment correctly. Ask for a receipt showing the payment amount and date.

What happens if you miss your due date

A payment is late if it does not post by 5 p.m. Eastern time on your due date. Comenity will charge a late fee — the amount depends on your card terms but is typically $25 to $40 for the first late payment. A late payment also appears on your credit report and can raise your interest rate.

If you miss a payment, pay as soon as you can. Paying late does not erase the late fee, but it stops additional fees from building up. Contact Comenity if you are having trouble making a payment — they sometimes work with cardholders on payment plans or fee waivers in hardship situations.

Setting up automatic payments

Log into your Comenity account and select "Automatic Payments" or "Recurring Payments." You can set up automatic payments from your bank account on a date you choose each month — usually your due date or a few days before it. You can pay your full balance, your minimum payment, or a fixed amount.

Automatic payments reduce the risk of missing a due date, but you should still check your account monthly to make sure the payment went through. If your balance changes significantly or you close the account, update or cancel your automatic payment to avoid overpaying.

Frequently Asked Questions

How long does it take for my payment to show up?

Online and phone payments post within one to two business days. Mail payments take seven to ten business days. In-store payments post within one to two business days. The posting date is what matters for your due date — not the date you made the payment.

Can I pay my Aéropostale credit card at an Aéropostale store?

Some stores accept payments, but not all. Call your local Aéropostale to ask. If they do accept payments, you can pay with cash or debit card at the register. The payment is then sent to Comenity for processing.

What if I pay online but my payment does not show up after two business days?

Log back into your Comenity account and check the payment status. If it shows as pending, wait one more business day. If it shows as failed, your bank may have declined it — contact your bank to find out why. If you need to pay urgently, use phone or in-store payment as a backup.

Can I pay more than my minimum to pay off my balance faster?

Yes. You can pay any amount up to your full balance whenever you want. Paying more than the minimum reduces the interest you pay over time and helps you pay off the card faster. There is no penalty for paying early or paying extra.

What should I do if I cannot pay by my due date?

Contact Comenity as soon as you know you will be late. Explain your situation — they may be able to work with you on a payment plan or defer a payment. Calling before you miss the due date is better than calling after, and it shows good faith to the lender.