How to contact Amazon credit card support
Amazon credit card support is handled by the card issuer, not by Amazon itself. The issuer depends on which card you hold: Chase manages the Amazon Prime Rewards Visa and the Amazon Rewards Visa, while Synchrony Bank manages the Amazon Store Card. You reach them through their customer service lines, not through Amazon.com.
For Chase-issued cards, call 1-800-695-5175. For the Synchrony Store Card, call 1-866-634-8379. Both numbers appear on the back of your physical card. Have your card number and account information ready when you call, though you will need to verify your identity before discussing account details.
You can also reach Chase through their website at creditcards.chase.com by logging into your account and selecting "Contact Us". Synchrony offers the same option at mysynchrony.com. Both issuers maintain chat and email options, though phone calls typically resolve issues faster.
Key Takeaways
- Chase handles the Amazon Prime Rewards Visa and Amazon Rewards Visa; Synchrony handles the Amazon Store Card — the issuer, not Amazon, provides customer service.
- Call Chase at 1-800-695-5175 or Synchrony at 1-866-634-8379, both numbers printed on your card's back.
- You can also contact either issuer through their website portal or by logging into your online account.
- Have your card number and personal information ready to verify your identity before discussing account details.
What to expect when you call
When you reach customer service, an automated system will ask you to enter your card number or account number. This speeds up routing to the right department. After verification, you will speak with a representative who can discuss your account, process payments, report fraud, or address billing questions.
Wait times vary by time of day and call volume. Calling early in the morning on a weekday typically means shorter waits than calling in the evening or on weekends. If you are calling about fraud or a lost card, mention that when ready — these calls often move to the front of the queue.
Common reasons to contact your card issuer
Billing disputes are the most frequent reason people call. If a charge appears on your statement that you did not make, or if you were charged twice for the same purchase, the issuer's fraud department can investigate. You will need to describe the transaction, including the date, amount, and merchant name.
Lost or stolen cards require when ready contact. Both Chase and Synchrony can freeze your card when ready over the phone and mail a replacement within 7 to 10 business days. If your card is lost but not stolen, you can also lock it temporarily through your online account or mobile app, then unlock it once you find it.
Payment issues — a missed payment, a payment that did not post, or questions about your due date — are also handled by customer service. If you are having trouble making a payment online, the representative can process it over the phone or discuss payment plan options if you are behind.
Using online and mobile options instead of calling
Both Chase and Synchrony offer online account management that handles many issues without a phone call. You can view your statement, make payments, set up autopay, update your address, and read tax documents all through your account portal.
Chase cardholders can use the Chase Mobile app to lock or unlock their card, view recent transactions, and set up alerts for purchases over a certain amount. Synchrony offers similar features through the Synchrony Mobile app. Both apps let you see your current balance and available credit in real time.
For questions that do not require account changes — like how interest is calculated, what your rewards rate is, or how to redeem points — the issuer's website often has a searchable FAQ section. This can be faster than waiting on hold.
What to do if you cannot reach customer service
If phone lines are busy or you prefer not to call, both issuers offer find messaging through their online portals. Log into your account, look for a "Contact Us" or "Message Center" option, and submit your question in writing. Response times are typically 24 to 48 hours on business days.
Chase also operates a Twitter account (@ChaseSupport) that responds to direct messages, though this channel is slower than phone or find messaging. Synchrony has similar social media support through their official accounts.
If you have a complaint about how your account was handled or believe the issuer made an error, you can file a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov. This creates an official record and requires the issuer to respond within 15 business days.
Protecting yourself when you call
Never call a number from an email or text message claiming to be from your card issuer. Scammers send fake alerts asking you to "verify your account" or "confirm a suspicious charge." Always dial the number on the back of your physical card or visit the official website directly.
Customer service representatives will never ask for your full card number, PIN, or password over the phone. If someone does, hang up and call the number on your card. Legitimate representatives already have access to your account once you have verified your identity.
If you receive a call claiming to be from your card issuer, you can also hang up and call the number on your card back to verify the call was real. This takes a few extra minutes but protects you from giving information to a scammer.
Frequently Asked Questions
What is the difference between calling Chase and calling Synchrony?
Chase issues the Amazon Prime Rewards Visa and the standard Amazon Rewards Visa. Synchrony issues the Amazon Store Card, which can only be used at Amazon.com and Whole Foods. Check your card or your statement to see which company issued yours, then call the correct number.
Can I reach Amazon directly about my credit card?
No. Amazon does not handle credit card customer service. The card issuer — Chase or Synchrony — manages your account, payments, and disputes. You can contact Amazon about your Amazon.com account or purchases, but not about the card itself.
How long does it take to resolve a billing dispute?
Initial investigation typically takes 30 to 60 days. The issuer will contact the merchant and review the transaction. If they find the charge was unauthorized, they will remove it from your account and send you a new card. If the dispute is about a quality issue with a purchase, resolution may take longer.
What if I forgot my online account password?
Both Chase and Synchrony offer password reset through their websites. Go to the login page, select "Forgot Password," and follow the prompts. You will verify your identity using your card number and other personal information. If you cannot reset it online, call customer service and they can help you regain access.
Can I make a payment over the phone?
Yes. When you call customer service, a representative can process a payment directly from your bank account. Have your routing number and account number ready. There is no fee for phone payments, though some issuers charge a fee if you pay by debit card.