Amazon Credit Card Phone Numbers and How to Use Them
Amazon offers two credit cards — the Amazon Prime Rewards Visa Card and the Amazon Rewards Visa Card — and each has a dedicated customer service line. The number you call depends on which card you hold and what you need help with. Amazon prints the correct phone number on the back of your physical card, which is the fastest way to find it without searching.
If you do not have your card handy, you can reach Amazon's credit card support through Chase, the bank that issues and manages both cards. Chase handles all account questions, billing disputes, fraud reports, and payment issues for Amazon-branded credit cards. The main Chase customer service line for credit cards is 1-800-935-9935, and you can reference your Amazon card when you call.
Wait times vary by time of day and day of week. Calling early in the morning on a weekday typically means shorter holds than calling in the evening or on weekends. If you are calling about fraud or a lost card, you may reach a representative faster because those calls are routed to a priority queue.
Key Takeaways
- The phone number for your Amazon credit card is printed on the back of your physical card and is the most direct route to the right department.
- Chase, the card issuer, handles all customer service for both Amazon Prime Rewards and Amazon Rewards cards through 1-800-935-9935.
- Fraud reports and lost card calls are prioritized, so you may reach someone faster if your issue involves security or a missing card.
- You can also contact Amazon directly through your Amazon account settings, though billing and card issues are ultimately handled by Chase.
What You Can Handle by Phone
Calling the number on your card works for most account needs: questions about your balance, disputes over a charge, reports of fraud or unauthorized transactions, requests to increase or decrease your credit limit, and changes to your billing address or contact information. If your card is lost or stolen, calling when ready is the standard way to freeze the account and request a replacement.
Payment questions are also handled by phone. You can confirm whether a payment has posted, ask about payment options if you are carrying a balance, or discuss a missed payment. Representatives can also walk you through setting up automatic payments if you want to avoid late fees.
Rewards questions — how points are earned, when they post to your account, or how to redeem them — can sometimes be answered by phone, though you may find faster answers in your Amazon account under "Your Points" or by checking your most recent statement.
When to Use Amazon's Website Instead
Some tasks are faster online than by phone. You can view your current balance, recent transactions, and available credit limit when ready by logging into your Amazon account and selecting "Your Account" > "Login & Security" > "Your Wallet" > "Credit Cards." You can also read statements, update your address, and see your rewards balance without waiting on hold.
If you need to report a billing error, you have the right to do so in writing, and Chase will investigate within 30 days. Sending a written dispute gives you a paper trail and can be useful if the issue is complex. However, calling first to document the problem with a representative often speeds up resolution.
For rewards redemption, the Amazon website is usually the only place you can actually use your points. Phone representatives cannot redeem points for you; they can only explain how the process works.
What Information to Have Ready Before You Call
Have your card number, the last four digits of your Social Security number, and your date of birth ready. Chase will ask for at least two of these to verify your identity. If you are calling about a specific transaction, have the date and amount handy so the representative can locate it quickly in your account history.
If you are disputing a charge, write down the merchant name, the date it posted, and the amount before you call. If you are calling about a payment, know whether you paid online, by mail, or by phone, and when you sent it. This information helps the representative investigate faster and reduces the chance you will be transferred.
If your call is about fraud, have any suspicious transactions listed by date and amount. If your card is lost or stolen, know approximately when you last used it or saw it. The more specific you are, the quicker the representative can act.
International Calls and Time Zones
The main Chase number (1-800-935-9935) works only from within the United States. If you are calling from outside the US, the number on the back of your card will include the correct international dialing instructions. Most international calls to Chase are routed to the same centers as domestic calls, so service is the same, but you will pay international long-distance rates unless your phone plan includes them.
Chase customer service operates during standard business hours, typically 8 a.m. to 10 p.m. Eastern Time on weekdays and 9 a.m. to 6 p.m. on weekends. Hours may vary slightly by season or during holidays. If you call outside these hours, you will reach an automated system that can handle some requests (like reporting a lost card) and will offer to take a message for a callback.
Alternatives to Phone Support
Chase offers customer service through multiple channels. You can message Chase through your Amazon account, though responses typically take 24 to 48 hours. You can also use the Chase mobile app (separate from Amazon's app) to view your account, make payments, and contact support through an in-app chat feature.
Social media is another option: Chase monitors its Twitter and Facebook accounts and can sometimes resolve issues faster through direct message than through the phone queue. This works best for straightforward questions or to escalate a problem you have already discussed by phone.
If you have a complex dispute or believe you have been treated unfairly, you can file a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov. This does not replace calling Chase, but it creates an official record if the phone route does not resolve your issue.
Common Reasons Your Call Might Be Transferred
If your issue involves both your Amazon account and your credit card — for example, a charge you do not recognize that relates to an Amazon purchase — you may be transferred between Chase and Amazon's customer service. This happens because Chase handles the card and payment, while Amazon handles the order and refund. Having your order number and card transaction number ready can reduce transfers.
Disputes over whether a charge is legitimate sometimes require input from the merchant (Amazon or a third-party seller). Chase may need to contact Amazon on your behalf, which can add a few days to the investigation. You will be told during your call if this step is necessary.
Frequently Asked Questions
What is the phone number on the back of my Amazon credit card?
The number varies slightly by card type and region, but both Amazon credit cards list Chase customer service on the back. The main number is 1-800-935-9935. Your card's specific number is printed in the bottom right corner of the back of the card itself.
Can I call Amazon directly about my credit card?
Amazon's general customer service line (1-888-280-4331) can help with order-related issues, but they cannot handle credit card account questions. Those go to Chase. If you call Amazon about a card issue, they will direct you to Chase.
How long does it take to get through to a representative?
Wait times range from a few minutes to 30 minutes depending on call volume. Calling early morning on a weekday is typically faster. Fraud and lost card calls are prioritized and may connect you sooner.
What if I want to dispute a charge but do not want to call?
You can dispute a charge in writing by sending a letter to Chase's dispute address (listed on your statement) or through your online account. Chase must investigate within 30 days. Calling first to document the issue with a representative often speeds up the process, but writing is also a valid option.
Can a representative help me redeem my Amazon rewards points?
No. Representatives can explain how rewards work and when points post to your account, but you must redeem points yourself through your Amazon account. Log in, go to "Your Points," and follow the redemption options available.