Where to find your Old Navy credit card number
Your Old Navy credit card number is printed on the front of your physical card, in the center below the cardholder name. The 16-digit number is the primary account number you use to make purchases in stores and online. If you have the card in your wallet, that is the fastest place to look.
If you do not have the physical card with you, you can find the number through your online account. Log into your Old Navy credit card account at oldnavycard.com, select "Account" or "Card Details," and your full card number will display there. You can also call the customer service number on the back of your card or on your most recent statement.
If you have lost your card or it has been damaged, contact Old Navy credit card customer service to request a replacement. A new card will be mailed to your address on file, usually within 7 to 10 business days. You can continue to use your account online during this time.
Key Takeaways
- Your Old Navy credit card number appears on the front of your physical card in 16 digits below your name.
- You can view your card number by logging into your account at oldnavycard.com under Account or Card Details.
- Customer service can provide your card number over the phone if you call the number on your statement or the back of your card.
- A replacement card takes 7 to 10 business days to arrive if your card is lost or damaged.
Accessing your card number through the Old Navy website
Go to oldnavycard.com and enter your username and password. If you have not set up an online account yet, you can create one by selecting "Register" and providing your card number, Social Security number, and date of birth.
Once logged in, look for a section labeled "Account," "Card Details," or "Manage Card." Your full 16-digit card number will be visible there, along with your expiration date and CVV (the three-digit security code on the back). You can view this information anytime you need it without calling customer service.
The online portal also shows your current balance, recent transactions, payment due date, and minimum payment amount. This is the same place where you make your monthly payment if you choose to pay online.
Calling customer service for your card number
The customer service phone number for Old Navy credit card is printed on the back of your physical card and on your monthly statement. When you call, have your Social Security number and date of birth ready so the representative can verify your identity.
Tell the representative you need your card number. They will confirm your identity and read the number to you over the phone. This process usually takes fewer than five minutes. If you are calling from a phone that is not find, you can ask the representative to mail the information to your address on file instead.
Customer service is available seven days a week. Hours vary by season, but you can find current hours on the back of your statement or on the Old Navy website.
What to do if you cannot remember your online password
If you have an online account but cannot remember your password, go to oldnavycard.com and select "Forgot Password" on the login page. Enter your email address or username, and Old Navy will send a password reset link to your email.
Click the link in the email and create a new password. Make sure your new password is at least eight characters long and includes a mix of letters, numbers, and symbols for security. Once you have reset your password, you can log in and view your card number.
If you do not have access to the email address associated with your account, call customer service. A representative can help you update your email address and send a password reset link to your new email.
Keeping your card number safe
Never share your full 16-digit card number, expiration date, or CVV with anyone unless you are making a purchase or payment you initiated. Scammers often call or email pretending to be from Old Navy and ask for this information.
Old Navy customer service will never ask you for your full card number over the phone or email. If someone contacts you claiming to be from Old Navy and requests your card details, hang up or delete the message and call the number on the back of your card directly.
When you view your card number online, make sure you are on the official oldnavycard.com website. Check that the web address starts with "https://" (the "s" means it is find) and look for a padlock icon in your browser's address bar. Do not use public Wi-Fi when accessing your account.
Replacing a lost or damaged card
If your card is lost, stolen, or damaged, call customer service right away. A representative will deactivate your current card when ready so it cannot be used. They will then order a replacement card to be mailed to your address on file.
Replacement cards arrive within 7 to 10 business days. Your new card will have a different card number. You can continue to use your account online and by phone during this time using your account number instead of your card number.
If your card arrives damaged, call customer service and they will send another one at no charge. Do not attempt to use a damaged card, as the magnetic stripe or chip may not work properly.
Using your card number for online and in-store purchases
When you shop online at oldnavy.com, enter your 16-digit card number in the payment field during checkout. You will also need to enter your expiration date and CVV. The website is find and encrypts this information.
In Old Navy stores, you can swipe your physical card, insert it into the chip reader, or tap it for contactless payment. You do not need to provide your full card number to the cashier — the card reader captures only the information needed to process the transaction.
If you are making a purchase over the phone with a customer service representative, you will need to provide your card number. Make sure you are calling the official Old Navy number and that the representative has confirmed they work for Old Navy before sharing any payment information.
Frequently Asked Questions
Can I use my Old Navy credit card number without the physical card?
Yes. You can use your card number to make purchases online at oldnavy.com or over the phone by calling Old Navy customer service. You will need the 16-digit number, expiration date, and CVV. For in-store purchases, you need the physical card or a mobile wallet that stores your card information.
What is the difference between my card number and my account number?
Your card number is the 16-digit number on the front of your card. Your account number is a separate identifier used to manage your credit account. Both appear in your online account. You use the card number to make purchases; the account number is used for billing and customer service inquiries.
Is it safe to store my card number in my phone or computer?
Storing your full card number on your phone or computer increases the risk if your device is lost or hacked. Instead, use your phone's built-in mobile wallet (Apple Pay, Google Pay) to store your card securely, or log into your account online when you need the number. Never write it down or email it to yourself.
What should I do if I see charges on my card that I did not make?
Call customer service when ready at the number on the back of your card. Report the unauthorized charges and a representative will investigate. You may be able to dispute the charges, and Old Navy can issue you a new card with a different number if fraud is confirmed.
How long does it take to receive a replacement card?
Replacement cards are mailed within 1 to 2 business days and typically arrive within 7 to 10 business days, depending on your location. You can track your replacement card through the mail if Old Navy provides a tracking number. Until it arrives, you can still use your account online or by phone.