How to replace your Chase debit card
You can replace a Chase debit card through your Chase mobile app, online banking portal, or by calling Chase customer service. The fastest route is the app: open it, go to the card you want to replace, and select "Order a replacement card." Chase will mail a new card to your address on file within 7 to 10 business days. If you need the card sooner or your address has changed, calling 1-800-935-9935 lets you update your mailing address and confirm the replacement in one call.
Chase sends replacement cards to the address registered on your account. If you have moved recently or the address is wrong, you must update it before ordering, or the card will arrive at the old location. You can change your address in the app under Account Settings or by phone with a representative.
Key Takeaways
- The Chase mobile app is the fastest way to order a replacement card without waiting on hold or visiting a branch.
- A replacement card takes 7 to 10 business days to arrive by mail; expedited shipping is not offered for debit cards.
- You must update your mailing address in your Chase account before ordering if you have moved, or the card will go to your old address.
- If your card is lost, stolen, or damaged, call 1-800-935-9935 to report it and request a replacement in the same call.
- Your current debit card number will not change when you receive a replacement unless you report the original card as compromised.
Ordering through the Chase mobile app
Open the Chase app and tap the debit card you want to replace. Scroll down and look for "Order a replacement card" or "Card services." Tap it, then confirm the reason — lost, stolen, damaged, or straightforward want a new one. Chase will show you the address where the card will be sent. If the address is correct, confirm and submit. You will see a confirmation message with an expected delivery date.
The app does not offer expedited delivery for debit cards, so plan for the standard 7 to 10 business days. If you need a card sooner, you can visit a Chase branch in person and ask whether they have temporary card options or can issue a card on the spot — availability varies by location.
Ordering online through Chase.com
Log into your Chase account at chase.com, go to "Account Services" or "Cards," and find the debit card you want to replace. Select "Order a replacement card" and follow the prompts. You will confirm your mailing address and the reason for replacement. Submit, and you will receive a confirmation number.
Online ordering works the same way as the app and takes the same amount of time. Use this method if you prefer a desktop browser or if the app is not working on your phone.
Calling Chase to report a lost or stolen card
If your card is lost or stolen, call 1-800-935-9935 when ready. A representative will deactivate the card right away so no one else can use it. They will then process a replacement card order and mail it to your address on file. Reporting by phone is faster than waiting for the card to arrive through the app if you need to block the card when ready.
When you call, have your account number or Social Security number ready. The representative will ask you to confirm your identity and the last few transactions you remember. This helps Chase determine whether fraud occurred. If fraudulent charges appear on your account, report them during the same call so they can be investigated.
What happens to your card number and PIN
When you order a replacement card through the app or online for a lost or damaged card, your debit card number stays the same. The new physical card will have the same 16-digit number, expiration date, and CVV. Your PIN does not change either. This means any recurring payments or automatic transfers linked to your card will continue without interruption.
The only exception is if you report the card as stolen or compromised due to fraud. In that case, Chase may issue a card with a new number to protect your account. They will tell you during the replacement process whether your number is changing.
Updating your mailing address before ordering
If you have moved, update your address in the Chase app or online before ordering a replacement card. In the app, go to Settings, then Account Settings, then Addresses. Select your mailing address and edit it. Online, log in and go to Profile or Account Settings. Make the change and save it. The new address will take effect when ready.
If you order a replacement card and then realize your address is wrong, call 1-800-935-9935 right away. A representative can sometimes intercept the card before it ships and reroute it to the correct address, but this is not may provide. It is safer to update your address first.
Visiting a Chase branch in person
You can also order a replacement card at any Chase branch. Bring a photo ID and your account number or the debit card itself. A teller will process the order and confirm your mailing address. Some branches may have temporary card options or can print a card on site, though this is not standard at all locations. Call your local branch ahead of time to ask whether they offer same-day card printing.
In-person ordering is useful if you want to confirm your address face-to-face or if you need to discuss fraud or account issues with a representative. Otherwise, the app is faster because you do not have to travel.
Frequently Asked Questions
How long does it take to get a replacement Chase debit card?
A replacement card takes 7 to 10 business days to arrive by mail. Chase does not offer expedited shipping for debit cards. If you need a card urgently, visit a branch and ask whether they can print one on site or provide a temporary card.
Will my replacement card have a different number?
No, unless you report the card as stolen or compromised. A replacement for a lost or damaged card keeps the same 16-digit number, expiration date, and CVV. Recurring payments and automatic transfers will continue without changes.
What if my replacement card arrives damaged or does not arrive at all?
If the card arrives damaged, open it and call 1-800-935-9935 to report it. Chase will send another one. If it does not arrive after 10 business days, call the same number and they can track it or issue a new one.
Can I order a replacement card if my account is frozen or closed?
No. You must have an active Chase checking account to order a debit card replacement. If your account is frozen due to fraud or other issues, contact Chase to resolve the account problem first.
Do I need to destroy my old card when the new one arrives?
Yes. Cut up the old card or shred it so it cannot be used. If the old card was lost or stolen, it is already deactivated, but destroying it prevents accidental use if it is found later.