Innodiet charges on your credit card statement are usually from a meal plan or supplement subscription you signed up for, either directly or through a third party
Innodiet is a meal planning and nutrition service that charges recurring fees to your card. The charge typically appears as "Innodiet" or a variation like "Innodiet.com" on your statement. If you recognize signing up for a plan, the charge is legitimate. If you do not recognize it, it may be an unauthorized charge, a charge from a free trial that converted to paid, or a charge from a service you thought you had cancelled.
The first step is to look at your email for a confirmation or receipt from Innodiet. Check your spam folder as well — confirmation emails often land there. If you find a confirmation, you know the charge came from an account in your name. If you find nothing and do not remember signing up, you have a dispute case.
Key Takeaways
- Innodiet charges appear on statements when you have an active subscription, including free trials that automatically convert to paid plans after a set period.
- Check your email for a confirmation or receipt from Innodiet before disputing, because finding one proves the charge came from your account.
- If you signed up through a third-party site or app, that site may have created the Innodiet account on your behalf without clear disclosure.
- You can contact Innodiet directly to cancel a subscription or request a refund, or you can dispute the charge with your credit card company if you believe it was unauthorized.
- Your credit card company can reverse the charge and investigate, but this process typically takes 30 to 60 days and may result in the merchant disputing the reversal.
How Innodiet subscriptions typically start
Most Innodiet charges come from a subscription you or someone with access to your card created. The service often offers a free trial period — commonly 7 to 14 days — that automatically converts to a paid monthly plan when the trial ends. If you signed up for the trial and forgot about it, the charge appears when the trial expires.
Some people sign up through a third-party app or website that partners with Innodiet. These platforms may create an Innodiet account linked to your email and card without walking you through the process clearly. You may have thought you were signing up for the third-party service only, not realizing Innodiet was involved.
Occasionally, someone with access to your card — a family member, roommate, or person who saw your card number — creates an account without your knowledge. This is less common but does happen.
Finding your Innodiet account and cancelling it
If you want to stop the charges, the fastest route is to cancel the subscription directly through Innodiet. Go to innodiet.com and look for a login page or account section. If you remember the email you used, try logging in. If you do not remember your password, use the "Forgot Password" link to reset it.
Once you are in your account, look for a settings, subscription, or billing section. Most services put the cancellation option there. You may see a prompt asking why you are leaving — you can skip this or fill it out. After you confirm the cancellation, you should receive an email confirming it. Keep this email.
If you cannot log in or find the account, contact Innodiet's customer service directly. Look for a phone number or email on their website. Tell them your card number or the email associated with the account and ask them to cancel it. Ask them to confirm the cancellation in writing and to tell you whether you are owed a refund for any charges made after you requested the cancellation.
Requesting a refund from Innodiet
If you cancelled the subscription but were still charged, or if you were charged for a service you did not use, you can request a refund directly from Innodiet. Contact their customer service with your order number or the date of the charge and explain why you believe you deserve a refund. Some companies refund charges made within 30 days of cancellation; others have stricter policies.
Innodiet may offer a partial refund, a full refund, or credit toward a future plan. If they refuse to refund you and you believe the charge was unauthorized or the service was not delivered, you can move to disputing the charge with your credit card company.
Disputing the charge with your credit card company
If Innodiet will not refund you or if you believe the charge was completely unauthorized, you can dispute it with your credit card issuer. Call the number on the back of your card and tell them you want to dispute a charge. They will ask you to describe the charge and explain why you believe it is wrong. Common reasons are: you did not authorize it, you cancelled the subscription but were still charged, or the service was not delivered as promised.
Your card company will open a dispute investigation. During this time, the charge may be temporarily reversed from your account, though this is not may provide. The merchant — in this case, Innodiet — has the right to respond to your dispute with evidence that you authorized the charge. If they provide a signed agreement, email confirmation, or other proof, your card company may side with them and re-charge you.
The investigation typically takes 30 to 60 days. You will receive written notice of the outcome. If you win, the charge is removed permanently. If you lose, the charge goes back on your account.
What to do if someone else used your card
If you believe someone without your permission created an Innodiet account using your card number, this is fraud. Contact your credit card company when ready and report the unauthorized charge. They will investigate and may issue you a new card number. You should also change your passwords for any accounts that use the same email address as the Innodiet account, because the person who created it may have access to your email.
If you have reason to believe the fraud is ongoing — for example, if you see multiple charges or charges from different services — consider placing a fraud alert or credit freeze with the three major credit bureaus: Equifax, Experian, and TransUnion. A fraud alert tells creditors to verify your identity before opening new accounts. A credit freeze prevents new accounts from being opened in your name without your explicit permission.
Preventing future unwanted charges
After you resolve this charge, take steps to prevent it from happening again. Review your credit card statement every month and look for charges you do not recognize. Many people catch unauthorized charges only after several months have passed, which makes disputes harder to win.
Before signing up for any free trial, read the terms carefully. Look for the cancellation policy and the date the trial ends. Set a phone reminder for one day before the trial ends so you can cancel if you want to. Some services make cancellation deliberately difficult — if you see that, consider whether the service is worth the hassle.
If you use a debit card for online purchases, consider using a credit card instead. Credit cards offer stronger fraud protection than debit cards, and disputing a charge does not drain your bank account while the investigation happens.
Frequently Asked Questions
How long does it take to get a refund after I cancel?
If you cancel before your next billing date, you should not be charged again. If you were already charged for the upcoming month, Innodiet's refund policy determines whether you get money back. Some services refund unused portions; others do not. Contact them to ask. If they refuse and you dispute with your card company, the investigation takes 30 to 60 days.
Can I dispute a charge if I signed up for a free trial?
Yes, if the trial converted to a paid plan without your clear consent. However, if you received an email confirming the trial terms and the conversion date, your card company may side with Innodiet. Your best option is to cancel the subscription and request a refund directly from them first.
What if Innodiet says I authorized the charge but I did not?
Tell your card company that you did not authorize it and that you have no record of signing up. Your card company will investigate. If Innodiet cannot provide proof of your authorization — a signed agreement, email confirmation from your account, or IP address matching your location — you may win the dispute.
Will disputing the charge hurt my credit score?
No. Disputing a charge with your card company does not appear on your credit report and does not affect your credit score. Your card company handles the dispute separately from your credit history.
Can I get my money back if I already paid Innodiet a refund request?
If Innodiet issued you a refund, it should appear in your account within 5 to 10 business days, depending on your bank. If it has been longer than that, contact Innodiet and ask for the refund confirmation number or transaction ID. Give that to your bank and ask them to trace it.