You can close a TD Bank account by phone, in person, or online, depending on the account type and your location
TD Bank lets you close most checking and savings accounts without a penalty, though the method depends on whether you bank online or prefer to visit a branch. The fastest route is usually a phone call to customer service, which takes about 10 minutes. If you have a mortgage, investment account, or credit card with TD, those close through separate processes — closing your deposit account does not automatically close those products.
Before you close, make sure any pending transactions have cleared, your balance is zero or you know how to handle remaining funds, and you have moved any automatic payments or direct deposits to a new account. TD will not close an account with an outstanding balance.
Key Takeaways
- Call TD Bank customer service at 1-800-937-8372 to close your account over the phone — this is the fastest method and works for most account types.
- Visit a TD Bank branch in person with your ID and account information if you prefer to close face-to-face or need to withdraw remaining funds as cash.
- Make sure all pending transactions have cleared and your account balance is zero before closing, or tell TD what to do with any remaining money.
- Closing your deposit account does not close credit cards, mortgages, or investment accounts — you must close those separately if you want them closed.
- If you have direct deposits or automatic payments set up, redirect them to your new bank before closing to avoid missed payments or lost deposits.
Close Your Account by Phone
Call TD Bank customer service at 1-800-937-8372. Have your account number, Social Security number, and a photo ID ready. The representative will verify your identity, ask why you are closing (this is optional to answer), and confirm that your account balance is zero or ask what you want to do with remaining funds.
If your balance is not zero, you can ask TD to mail you a check, transfer the money to another account, or keep the account open temporarily while you arrange the transfer yourself. The representative will also confirm there are no pending transactions that could cause overdrafts after closure.
Once everything is confirmed, the account closes when ready. You will receive a final statement by mail within 7 to 10 business days. Keep this statement for your records.
Close Your Account in Person at a Branch
Visit any TD Bank branch with your photo ID and your account number or debit card. Tell the teller you want to close your account. They will verify your identity, check your balance, and process the closure on the spot.
If you have cash in the account, you can withdraw it when ready as cash or ask for a cashier's check. If you prefer not to carry cash, you can have the funds transferred to another bank account — the teller will need the routing number and account number of your destination bank, and the transfer typically takes one to three business days.
Bring your ID even if you have banked at that branch for years. TD requires photo identification to close an account, regardless of how well the staff knows you.
Close Your Account Online
Log into your TD Bank online account and look for account settings or account management. Not all TD accounts can be closed through the online portal — if you do not see a close account option, you will need to call or visit a branch instead.
If the option is available, select the account you want to close and follow the prompts. TD will ask you to confirm your balance is zero and that you understand the account will be closed. After you submit, you will receive a confirmation number. Save this for your records.
Online closure typically takes effect within one business day. You will receive a final statement by mail.
What to Do Before You Close
Check your account for any pending transactions — debit card charges, checks you wrote, or automatic payments that have not yet posted. Wait for these to clear before closing, or they may bounce and create fees at the merchant or receiving bank.
Move any automatic payments to your new bank account. This includes bill pay, subscription services, insurance payments, and loan payments. Log into each service and update the payment method. Do this at least one week before you close your TD account to make sure the new payment method works.
Redirect direct deposits to your new bank. Contact your employer's payroll department or the organization sending the deposit and provide your new account number and routing number. Again, do this before closing to avoid missed deposits.
If you have a TD debit card, you do not need to do anything special — it will stop working once the account closes. If you want to destroy it, you can cut it up or shred it.
What Happens to Linked Products When You Close
Closing your TD checking or savings account does not close a TD credit card, mortgage, home equity line of credit, or investment account. These are separate products and must be closed separately if you want them closed.
If you have a TD credit card, call the number on the back of the card or call 1-800-937-8372 and ask to speak with the credit card department. If you have a mortgage or HELOC, contact your loan servicer — this information is on your monthly statement. Investment accounts close through TD Ameritrade or the relevant investment platform.
If you have overdraft protection linked to another account or credit line, closing your deposit account will remove that protection. Make sure you do not have pending transactions that could overdraft before you close.
After Your Account Closes
You will receive a final statement by mail within 7 to 10 business days. This statement shows all transactions up to the close date and confirms your final balance. Keep this for your tax records and as proof the account is closed.
If you closed the account online or by phone, you may lose access to your online banking portal within 24 hours. If you need to view old statements or transactions, read them before closing or request copies from TD after closure — the bank keeps records for seven years.
If you closed with a remaining balance and asked for a check, it will arrive within 7 to 10 business days. If the check is lost or does not arrive, call customer service with your confirmation number and they can reissue it or arrange a transfer.
Frequently Asked Questions
Can I close my TD account if I still owe money on an overdraft?
No. TD will not close an account with an outstanding balance, including overdraft fees or negative balances. You must bring the account to zero or positive before closing. If you cannot pay the full amount, call customer service to discuss a payment plan.
What if I have a check that has not cleared yet?
Wait for the check to clear before closing. If you close with an outstanding check, it may bounce when it arrives at the bank, creating a fee for you and the recipient. Ask the check writer to reissue it to your new account, or wait until the original check clears.
Do I need to close my account in the same state where I opened it?
No. You can close your account by phone or online from anywhere, or visit any TD Bank branch regardless of where you opened the account. All TD branches have access to the same customer database.
Will closing my account hurt my credit score?
Closing a deposit account does not affect your credit score. Credit scores are based on credit products like credit cards, loans, and mortgages — not checking or savings accounts. Closing a TD credit card or loan would have a different effect, but closing a deposit account alone will not change your score.
How long does it take to close a TD account?
If you close by phone or in person, the account closes when ready. If you close online, it typically takes one business day. You will receive a final statement by mail within 7 to 10 business days.