You can close a Chase savings account online, by phone, or in person — the fastest way is usually online through your Chase app or website
Closing a Chase savings account takes about 10 minutes if you do it online, or 15 to 20 minutes if you call or visit a branch. Chase does not charge a fee to close, and you do not need a reason. The main thing you need to handle first is moving any money out — Chase will not close an account with a balance, and if you leave money behind, they will hold it and eventually send it to your state's unclaimed property program.
Before you start the closing process, make sure you have moved all your money to another bank account. If you have automatic deposits or bill payments tied to this account, change those to your new account first. Once those steps are done, you can close through whichever method works best for your schedule.
Key Takeaways
- Move all money out of the account before closing — Chase will not close an account with a balance.
- Update any automatic deposits or bill payments to a different account before you close, or they will fail.
- Closing online through the Chase app or website is the fastest option and takes about 10 minutes.
- If you close over the phone, have your account number and ID ready, and ask for written confirmation of the closure.
- Chase will send you a final statement within 30 days, and the account will be fully closed within one to two weeks.
How to close your account online
Log into your Chase account on the Chase website or mobile app. Go to the account settings or profile section — in the app, this is usually under the menu icon in the bottom right corner. Find the option for "Close Account" or "Manage Account," then select your savings account from the list.
Chase will ask you to confirm that the account balance is zero and that you want to proceed. Read through any final warnings about pending transactions or automatic payments. Once you confirm, the account closes when ready, and you will see a confirmation message on screen. Take a screenshot or note the confirmation number for your records.
How to close your account by phone
Call Chase customer service at the number on the back of your debit card or on your account statement. Tell the representative you want to close your savings account. Have your account number and a form of ID ready — they will verify your identity before proceeding.
The representative will confirm that your balance is zero and ask if you want to close the account. Once you say yes, they will process the closure and give you a confirmation number. Ask them to note in the account that you requested closure, and ask for the confirmation number in writing — request that they email it to you or mail it to your address on file. This creates a paper trail in case there are questions later.
How to close your account in person at a branch
Visit any Chase branch with a photo ID and your account number. Tell a teller you want to close your savings account. They will verify that the balance is zero and ask you to sign a form confirming the closure request.
The teller will give you a receipt with a confirmation number. Keep this receipt — it is your proof that you closed the account on that date. The account will be fully closed within one to two weeks, though it may show as "closed" in your online account when ready.
What to do before you close
Transfer all money from the Chase savings account to another bank account. You can do this through an external transfer (moving money to a different bank) or by moving it to another Chase account you own. If you have a large balance, you can also withdraw cash at a Chase ATM or at the branch.
Check for any automatic deposits going into this account — paychecks, government benefits, or transfers from other accounts. Log into your employer's payroll system, your benefits portal, or any other service that deposits money, and change the account number to your new account. Do the same for any automatic bill payments or transfers you have set up from this account. If you miss one, the payment will fail, and you may face late fees or service interruptions.
Wait at least one full business day after your last transfer or withdrawal before closing. This gives any pending transactions time to clear. If you close the account while a transaction is still processing, it can cause problems with that payment.
What happens after you close
Your account will show as closed in your Chase online account and app within a few hours to one business day. You will no longer be able to log in to that specific account, though you can still see it in your account history for about seven years.
Chase will send you a final statement within 30 days showing the closing date and any final interest or fees. If there is any money still in the account when it closes (which should not happen if you followed the steps above), Chase will hold it for a period set by your state's law, usually three to five years. After that, unclaimed money goes to your state's unclaimed property program, and you would have to file a claim to get it back.
What to do if you cannot close online or by phone
If you are locked out of your online account or cannot reach customer service by phone, visiting a branch in person is your fastest option. Bring your ID and account number, and a teller can close it on the spot. If you do not have a branch nearby, you can mail a written request to Chase, though this takes longer — contact Chase customer service to get the mailing address for account closures in your region.
If you have a dispute with Chase or believe there is money in the account that you cannot access, contact Chase customer service in writing before closing. Explain the issue and ask them to investigate. Keep copies of all correspondence. Once the account is closed, it is harder to reopen or dispute transactions, so resolve any problems first.
Frequently Asked Questions
Will closing my savings account hurt my credit score?
No. Closing a savings account does not affect your credit score because savings accounts do not appear on your credit report. Only credit products like credit cards, loans, and lines of credit show up on your credit history. Closing a savings account is a straightforward account management decision with no credit impact.
What if I close the account and then realize I need it again?
You can open a new Chase savings account at any time. If you closed it within the last 30 days, Chase may let you reopen the same account number, though this is not may provide. It is faster to just open a new account. There is no penalty for opening and closing accounts as long as you do not do it repeatedly in a short time to avoid fees.
Can I close my account if there is a pending deposit or payment?
No. If you have a pending transaction, wait for it to clear before closing. If you close the account while a transaction is processing, the transaction may fail, and you could face overdraft fees or late payment penalties. Check your recent activity in the app to see if anything is still pending, and wait at least one business day after the last transaction before closing.
Do I need to close the account, or can I just stop using it?
You can stop using it without closing, but closing is cleaner. If you leave the account open and inactive, Chase may eventually close it for inactivity and send any remaining balance to your state's unclaimed property program. Closing it yourself gives you control over the process and a clear record of when it ended.
What if Chase closed my account without my permission?
Contact Chase customer service right away. Ask why the account was closed and whether there is any remaining balance. If money is in the account, ask them to reopen it or transfer the balance to another account you own. If the account was closed due to inactivity or a policy violation, Chase should have sent you a notice before closing — ask for a copy of that notice. If you believe the closure was an error, ask to speak with a supervisor.