How to close a TD Bank account
You can close a TD Bank account in person at a branch, by phone, or by mail. The fastest way is to visit a branch with your ID and ask to close the account — staff will process it on the spot, though they may ask why you're leaving. If you can't visit a branch, call TD Bank customer service at 1-800-937-8372 and request account closure. By mail, send a signed letter to your local TD Bank branch asking them to close the account and what to do with any remaining balance.
Before you close, make sure no automatic payments or direct deposits are still linked to the account. Check your recent statements for any pending transactions. If money is still in the account, the bank will either send you a check, transfer it to another account you provide, or let you withdraw it in person. If the account is overdrawn, you'll need to pay the negative balance before closure.
Key Takeaways
- Visit a TD Bank branch in person with your ID for the fastest closure, or call 1-800-937-8372 to close by phone.
- Stop all automatic payments and direct deposits linked to the account at least a week before closure to avoid failed transactions.
- Withdraw or transfer any remaining balance before closing, or tell the bank how you want the funds sent after closure.
- Pay any negative balance on the account before the bank will process the closure.
- Request written confirmation of closure once the process is complete.
Stop automatic payments and direct deposits first
This is the most important step and the one people most often skip. If you close an account while paychecks or bill payments are still routing to it, those transactions will fail. Your employer's payroll system won't know the account is closed until the deposit bounces back — which can delay your next paycheck by days or weeks. Your utility company or loan servicer will see the payment rejected and may report you as late.
Log into your TD Bank account online or call the bank and ask for a list of all automatic payments and direct deposits. Contact each one separately to change the routing information. For direct deposits, give your employer or benefits provider your new account number and routing number. For automatic bill payments, log into each biller's website and update your payment method. Don't rely on the bank to notify them — you have to do it.
Wait at least a week after making these changes before closing the account. This gives the system time to process the updates and ensures no stray transactions hit the old account.
Withdraw or transfer your remaining balance
You have three options for money still in the account. The simplest is to withdraw it all in cash at a TD Bank branch or ATM before you close. The second is to transfer it to another bank account you own — you can do this online, by phone, or at a branch. The third is to tell TD Bank what to do with it after closure, though this is slower and riskier because checks can get lost in the mail.
If you're closing because you're switching banks, transfer the balance to your new account while both are still open. This takes one to three business days and leaves a clear record. If you're closing because you're closing all your accounts, withdraw the cash. If there's only a small amount left, ask the bank to mail you a check after closure — but get the mailing address in writing so you know where to expect it.
Pay any negative balance on the account
If you've overdrawn the account, you owe TD Bank the negative amount before they will close it. The bank will not process closure until the debt is paid. You can pay this by transferring money from another account, bringing cash to a branch, or having the bank deduct it from another TD Bank account you own.
Ask the bank exactly how much you owe, including any overdraft fees. Some banks waive one overdraft fee per year if you ask, though TD Bank's policy on this varies. Once you've paid the full amount, the account is ready to close.
Close the account in person, by phone, or by mail
In person: Bring a government-issued ID to any TD Bank branch during business hours. Tell a teller you want to close the account. They will verify your identity, confirm the account has no pending transactions, and process the closure. You'll receive a receipt or confirmation number. This takes about 10 minutes.
By phone: Call TD Bank customer service at 1-800-937-8372. Have your account number and ID ready. The representative will ask why you're closing and may try to keep you as a customer. Tell them you want to close the account. They will verify your identity and process the request. Ask for a confirmation number and note the date and time of the call. Closure by phone usually takes three to five business days to finalize.
By mail: Write a letter to your local TD Bank branch requesting closure. Include your full name, account number, and the date. Sign the letter. Mail it to the branch address — you can find this on your statement or the TD Bank website. Include a copy of your ID if possible. The bank will mail you confirmation once the account is closed. This method takes one to two weeks.
What happens after closure
Once the account is closed, you can no longer use the debit card, write checks, or access the account online. Any remaining balance will be sent to you by check or transferred to the account you specified. If the account was overdrawn, that debt remains — closing the account does not erase it.
The closed account will stay on your credit report for seven years, though it will show as closed. This does not hurt your credit score. If you had a TD Bank credit card, that account is separate and will not close automatically — you must close it separately if you want to.
Keep your closure confirmation for your records. If a payment or deposit bounces back to the old account after closure, you'll have proof that you closed it on a specific date.
Frequently Asked Questions
Can I reopen a TD Bank account I just closed?
Yes, but it depends on how recently you closed it and why. If you closed it by mistake or changed your mind within a few days, call the bank when ready — they may be able to reopen it. If more than 30 days have passed, you'll have to open a new account instead. If you closed it because of fraud or a dispute, the bank may not reopen the same account.
What if I have a check that hasn't cleared yet?
Wait until the check clears before closing the account. You can see pending checks in your online account or call the bank to ask. If you close before a check clears, it may bounce, and the payee can charge you a fee. If a check clears after closure, the bank will still process it — the account doesn't have to be open for that.
Do I need to close my TD Bank credit card when I close my checking account?
No. Your credit card and checking account are separate. Closing one does not close the other. If you want to close the credit card too, you must request that separately. Call the number on the back of the card and ask to close the account.
Will closing my account hurt my credit score?
No. Closing a bank account does not affect your credit score. Your credit report tracks credit accounts like loans and credit cards, not checking or savings accounts. The closed account will show on your banking history, but that is not the same as your credit report.
What if TD Bank says I owe money after I close the account?
If the bank claims you owe a fee or overdraft charge after closure, ask for an itemized statement showing the charge. Verify that you paid all known balances before closing. If the charge is new, ask when it was assessed and why. If you disagree, you can file a dispute with the Consumer Financial Protection Bureau, though you'll need to act within 60 days of the charge.