You can close a Chase savings account by phone, in person at a branch, or online through your Chase account portal
Chase lets you close a savings account without penalty, and the process takes minutes if you have no outstanding holds or pending transactions. You do not have to visit a branch — calling Chase customer service at 1-800-935-9935 works just as well. The main thing to handle before closing is moving any remaining balance to another account, since Chase will not send you a check unless you request it.
The account closes when ready once you confirm the closure, though it may take a few business days for the final balance to reach your destination account or for a check to arrive. If you have direct deposits or automatic payments tied to the account, those will fail after closure, so update them beforehand.
Key Takeaways
- You can close a Chase savings account by phone at 1-800-935-9935, in person at any Chase branch, or through the Chase mobile app or website.
- Move your remaining balance to another account before closing, or tell Chase to mail you a check — the account will not stay open to receive a final deposit.
- Cancel or redirect any automatic payments, direct deposits, or transfers linked to the account before you close it.
- The account closes the same day you request it, but the final balance may take three to five business days to arrive elsewhere.
- Chase does not charge a fee to close a savings account, and you can close it at any time regardless of how long you have held it.
Closing by phone is the fastest route
Call Chase customer service at 1-800-935-9935 and tell them you want to close your savings account. Have your account number ready. The representative will confirm your identity, check for any holds or pending transactions, and ask where you want the remaining balance to go.
If you have money in the account, you can direct Chase to transfer it to another Chase account you own, to an external bank account, or to mail you a check. If you choose a transfer to another account, it usually posts within one to three business days. If you choose a check, it arrives in five to seven business days. If the account has a zero balance, the closure happens when ready with no further steps.
The representative will confirm the closure date and send you a written confirmation by mail. Keep this for your records in case you need proof the account is closed.
Closing in person at a Chase branch
Walk into any Chase branch with your ID and ask to close your savings account. Bring your account number if you have it, though the teller can look it up by your name and ID. The teller will check your balance and ask where you want the money to go — another Chase account, an external bank account, or a check mailed to you.
If you choose a transfer, the teller can often process it on the spot, and the money reaches the destination account within one to three business days. If you choose a check, the teller will print one when ready if the branch has the authority to do so, or they will mail it to you. The account closes the same day.
In-person closure is useful if you have questions the representative can answer face-to-face, or if you want to handle the balance transfer in real time. It is not faster than a phone call, but some people prefer it.
Closing through the Chase app or website
Log into your Chase account on the mobile app or at chase.com. Go to your account settings or account details for the savings account you want to close. Look for an option labeled "Close Account" or "Account Services." Chase will ask you to confirm your identity and will show you the current balance.
You will then choose where the balance goes — to another Chase account or to an external bank account. You cannot request a check through the app or website; if you want a check, you must call or visit a branch. Once you confirm, the account closes when ready, and the balance transfer begins processing.
Online closure works well if you have a zero balance or if you want to transfer money to another Chase account. If you need a check or have questions, the phone or branch route is more straightforward.
What to do with automatic payments and direct deposits before closing
Before you close the account, check whether any paychecks, benefits, or regular transfers are set to deposit into it. Log into your employer's payroll system or your benefits provider's website and change the deposit account to a different bank account. The same goes for any automatic bill payments or transfers you have set up from this savings account.
If a direct deposit or automatic payment tries to post after the account is closed, it will fail, and you may face late fees or missed payments. Some employers and benefit providers take a few pay cycles to process a change, so update them at least one week before you close the account.
If you are unsure which transactions are tied to the account, review your last three months of statements. Look for any deposits or withdrawals that repeat on a schedule.
What happens if the account has a negative balance or a hold
If your account is overdrawn or has a negative balance, Chase will not let you close it until the balance is paid. Transfer money into the account to bring it to zero, then proceed with closure. If you do not pay the negative balance, Chase may send it to collections.
If Chase has placed a hold on the account — usually because of a dispute, fraud investigation, or unpaid fees — you cannot close it until the hold is lifted. Call customer service at 1-800-935-9935 to find out why the hold is there and how long it will last. Once the hold is removed, you can close the account.
Frequently Asked Questions
Do I lose money if I close a Chase savings account?
No. You receive your full remaining balance, minus any unpaid fees or overdraft charges. Chase does not charge a fee to close a savings account. If you have earned interest that has not yet posted, it will be included in your final balance.
Can I reopen a Chase savings account after I close it?
Yes. You can open a new Chase savings account at any time. However, if you closed the account due to a dispute or fraud, Chase may review your history before opening a new one. There is no waiting period to reopen.
What if I close the account but forget to move my money first?
Call Chase customer service when ready at 1-800-935-9935. If the account is very recently closed, they may be able to reopen it or process a balance transfer. If too much time has passed, Chase will have mailed a check to your address on file. Contact them to confirm the check amount and mailing date.
How long does it take for the account to fully close?
The account closes the same day you request it. However, if you transfer the balance to another account, that transfer takes one to three business days. If you request a check, it arrives in five to seven business days. The account itself is closed when ready, but the money may still be in transit.
Can I close a Chase savings account if I have a Chase checking account?
Yes. Closing a savings account does not affect your checking account or any other accounts you have with Chase. They are separate and closing one does not close the others.