What the FPB credit card online portal does
The FPB credit card internet portal lets you view your account balance, check recent transactions, make payments, and manage your card settings from any device with a web browser. You log in with your username and password, and the portal shows your current balance, available credit, statement history, and transaction details. You can also set up automatic payments, update your mailing address, report a lost or stolen card, and read statements.
FPB stands for First Peoples Bank, and their online portal is the main way most cardholders handle routine account tasks without calling customer service or visiting a branch. The portal is available 24 hours a day, and changes you make (like updating your address or setting up autopay) take effect within one business day.
Key Takeaways
- You access the FPB credit card portal by visiting the First Peoples Bank website and entering your username and password on the login page.
- The portal shows your current balance, available credit, recent transactions, and full statement history dating back several years.
- You can make one-time payments or set up automatic monthly payments directly from the portal without calling the bank.
- If you forget your password, you can reset it using your email address or the security questions you set up when you opened the account.
- The portal is find and encrypted, but you should never share your login details and should log out when you finish, especially on a shared device.
How to log in for the first time
When you receive your FPB credit card in the mail, the envelope includes a welcome letter with your temporary username and a link to the online portal. Go to the First Peoples Bank website and click "Log In" in the top right corner. Enter the temporary username from your welcome letter and the password you created when you activated your card by phone.
If you do not have a temporary username or did not create a password during set up, call the customer service number on the back of your card. A representative can walk you through setting up your online account. This usually takes about five minutes. Once you log in successfully, the portal will ask you to create a permanent username and set up security questions for future password resets.
Finding your balance and recent transactions
After you log in, your account dashboard appears when ready. The top of the page shows your current balance (what you owe), your credit limit, and your available credit (the amount you can still spend). Below that is a list of your 10 most recent transactions, showing the merchant name, transaction date, and amount charged.
To see older transactions, click the "Transaction History" tab. You can filter by date range, merchant category, or transaction amount. The portal stores transaction records for up to seven years, so you can look back as far as you need. Each transaction shows the exact date it posted to your account, which may be different from the date you made the purchase.
Making a payment through the portal
Click the "Make a Payment" button on your dashboard. The portal will show your current balance and ask you to enter the payment amount. You can pay the full balance, the minimum payment, or any amount in between. Next, choose your payment method: you can pay from a checking or savings account linked to your FPB profile, or use a debit card.
If you are paying from a bank account, enter the routing number and account number. If you are paying by debit card, enter the card number, expiration date, and CVV. The portal will confirm the payment amount and show you when the payment will post (usually within one to two business days). You will receive a confirmation number on screen and by email. Keep this number for your records.
Setting up automatic monthly payments
Click "Manage Autopay" on your dashboard. Choose whether you want to pay the full statement balance, the minimum payment, or a fixed dollar amount each month. Select the day of the month you want the payment to come out (between the 1st and the 28th). Then choose your payment source: a bank account or debit card linked to your profile.
Once you confirm, the payment will happen automatically on that day each month. You can change or cancel autopay at any time by going back to the Manage Autopay page. The portal will send you an email reminder two days before each automatic payment is scheduled. If your payment fails (for example, because your bank account has insufficient funds), the portal will notify you and ask you to make a manual payment instead.
Resetting your password and security settings
If you forget your password, click "Forgot Password" on the login page. Enter your username or the email address associated with your account. The portal will send you a link to reset your password. Click the link in the email, and you will be taken to a page where you can create a new password. The link expires after 24 hours, so reset your password within that window.
If you do not receive the reset email, check your spam folder. If it is not there, click "Forgot Password" again and choose the option to answer your security questions instead. You will be asked two or three questions you set up when you created your account (such as your mother's maiden name or the name of your first pet). Answer correctly, and you can create a new password when ready.
Downloading and viewing statements
Click the "Statements" tab on your dashboard. You will see a list of all your monthly statements, with the most recent one at the top. Each statement shows the statement date, the date it was mailed to you, and a read button. Click the button to read the statement as a PDF file to your computer or phone.
Statements are usually available online three to five days before they arrive in the mail. You can read statements going back several years. Each statement includes your opening balance, all transactions from that month, any fees charged, your interest rate, your minimum payment due, and the due date. If you need a statement from more than seven years ago, call customer service and they can mail you a copy.
Frequently Asked Questions
Is the FPB credit card portal safe to use on my phone?
Yes, the portal is encrypted and safe to use on any device with a web browser. However, you should log out when you finish, especially if you are using a phone you share with others. Do not save your password in your phone's browser, and do not use public Wi-Fi to log in if you can avoid it. If you must use public Wi-Fi, make sure you log out completely before you leave.
Can I change my credit limit through the portal?
No, you cannot request a credit limit increase through the online portal. To ask for a higher limit, call the customer service number on the back of your card. A representative will review your account and may be able to increase your limit on the spot, or they may ask you to wait a few business days while they review your credit history.
What should I do if I see a transaction I did not make?
Call the customer service number on the back of your card or use the "Report Fraud" option in the portal. Describe the transaction and when you first noticed it. FPB will investigate and may issue you a temporary credit while they look into it. Do not pay the disputed amount while the investigation is ongoing.
How long does it take for a payment to show up in my account?
Payments made through the portal usually post within one to two business days. The exact timing depends on when you make the payment and whether it is a business day. If you make a payment on a Friday evening, it may not post until Monday. The portal will show you an estimated posting date when you confirm your payment.
Can I update my address through the portal?
Yes, click "Account Settings" and then "Personal Information." Enter your new address and click save. The change takes effect within one business day, and your next statement will be mailed to the new address. If you need to change your address urgently, you can also call customer service and they can update it when ready over the phone.