You can close a Chase savings account online, by phone, or in person at a branch
Chase lets you close a savings account through three routes: their mobile app or website, a phone call to customer service, or walking into a branch. The fastest is usually online if you have no pending transactions. By phone, you'll reach someone in minutes. In person takes longer but works if you need to handle cash or have questions answered face-to-face.
Before you close, make sure your account balance is zero or move any remaining money to another bank account. Chase will not close an account with a balance. If you owe fees or have a negative balance, you'll need to settle that first. The account closure itself is free — Chase does not charge to close a savings account.
After closure, Chase will send you a final statement by mail within 30 days. Keep this for your records. If you had automatic transfers or bill payments linked to this account, those will stop, so update those arrangements before you close.
Key Takeaways
- Move your remaining balance to another account before closing, since Chase will not close an account that still holds money.
- You can close online through the Chase app or website, by calling 1-800-935-9935, or by visiting a branch in person.
- Settle any negative balance or outstanding fees before requesting closure.
- Cancel or redirect any automatic transfers or bill payments tied to the account before you close it.
- Chase will mail a final statement within 30 days of closure for your records.
Closing online through the Chase app or website
Log into your Chase account on their website or mobile app. Go to your savings account details and look for a "Close Account" or "Account Services" option — the exact wording varies by app version. Select it and follow the prompts. Chase will confirm your balance is zero and ask you to verify your identity. The process takes about five minutes.
If you cannot find the option in the app, try the website instead. Chase's website version sometimes shows account closure options that the app does not. If neither works, move to the phone or branch method instead of spending time searching.
Closing by phone with Chase customer service
Call Chase customer service at 1-800-935-9935. Tell them you want to close your savings account. They will verify your identity, confirm your balance is zero, and process the closure on the call. This usually takes 10 to 15 minutes. Ask the representative to confirm the account is closed and request a reference number for your records.
Chase customer service is available Monday through Friday, 8 a.m. to 9 p.m. Eastern time, and Saturday and Sunday, 9 a.m. to 5 p.m. Eastern time. If you call outside these hours, you'll reach an automated system that can take a message or direct you to other options.
Closing in person at a Chase branch
Bring your ID and debit card to any Chase branch. Tell a teller you want to close your savings account. They will verify your identity, confirm the balance is zero, and process the closure. Bring any outstanding checks or paperwork related to the account. The teller will give you a receipt confirming closure.
If you have cash in the account, the teller can withdraw it for you during the same visit. This is the only method where you can walk out with physical money rather than waiting for a transfer. Bring your ID even if you have a debit card — branches require photo identification to close an account.
What to do before you close
Transfer your remaining balance to another bank account. You can do this through an external transfer within the Chase app or website, or by withdrawing cash at a branch or ATM. Chase will not close an account that still holds money, so this step is required.
Check for any automatic transfers, bill payments, or direct deposits linked to the account. Update those arrangements to point to a different account. If you have scheduled transfers that have not yet posted, wait for them to clear before closing. If you close the account while a transfer is pending, it may fail and create confusion with the other bank.
Pay any outstanding fees or negative balance. If your account is overdrawn or has unpaid fees, Chase will not close it until you settle the debt. You can pay this online, by phone, or at a branch.
What happens after you close the account
The account will be closed when ready or within one business day, depending on the method you used. Chase will send a final statement to your mailing address within 30 days. This statement shows all transactions through the closure date and confirms the account is closed.
If you need to reference the account later — for a tax question, a dispute, or a loan process — you can contact Chase and request old statements. They keep records for several years. Do not throw away the final statement; keep it with your financial records.
If you had a debit card tied only to this savings account, that card will stop working. If the card was linked to a checking account as well, it will continue to work but will no longer access the savings account.
Reasons people close Chase savings accounts
Some people close because they found a savings account with a higher interest rate elsewhere. Chase's savings account rates change and are often lower than rates offered by online banks or credit unions. If you moved your money to earn more interest, that is a common and reasonable choice.
Others close because they no longer need a separate savings account, prefer to keep all money in one place, or are switching banks entirely. Some close because they were charged fees they did not expect or because they want to simplify their banking.
If you are closing because of fees, check what fees you were charged. Chase savings accounts have a monthly maintenance fee that is waived if you maintain a minimum balance — usually $300 to $500 depending on the account type. If you did not know about this, you may want to ask Chase to reverse recent fees before you close.
Frequently Asked Questions
Can I reopen a Chase savings account after I close it?
Yes. You can open a new Chase savings account at any time after closure. However, if you closed because of a negative balance or unpaid fees, Chase may flag your account and require you to pay that debt before opening a new one. Contact Chase before attempting to reopen if you had an outstanding balance.
What if I have a pending direct deposit or transfer when I close?
Pending transactions may fail if the account is closed before they post. Wait for all pending transfers and deposits to clear before you close. If a transaction fails after closure, contact the sender or Chase to redirect the payment to your new account.
Do I lose my debit card when I close the savings account?
Only if the debit card was linked only to that savings account. If your card is also connected to a Chase checking account, the card stays active but will no longer access the closed savings account. If the card was savings-only, it will be deactivated.
How long does it take to close a Chase savings account?
Online closure is when ready. By phone, it takes 10 to 15 minutes. In person, it takes 15 to 30 minutes depending on branch traffic. The account may take one business day to fully close in Chase's system, but you will receive confirmation on the same day you request closure.
Will closing my account hurt my credit score?
No. Closing a savings account does not affect your credit score. Credit scores are based on credit history — loans, credit cards, and payment history. Savings accounts are not reported to credit bureaus, so closing one has no impact on your credit.