How to close a Chase account
You can close a Chase bank account by calling Chase customer service, visiting a branch in person, or using the Chase mobile app or website. Chase will not charge you a fee to close an account. Before you close, make sure any pending transactions have cleared, set up a new account elsewhere if you need one, and update any automatic payments or direct deposits that go to the account you are closing.
The process takes a few minutes on the phone or in person. Chase will ask you to confirm your identity, tell you the current balance, and explain what happens to any remaining money. If your account has a positive balance, Chase will mail you a check or transfer the funds to another account you specify. If you owe money, you will need to settle that before closing.
Key Takeaways
- You can close a Chase account by phone, in person at a branch, or through the Chase app or website without paying a fee.
- Before closing, move any automatic payments or direct deposits to a different account so you do not miss payments or paychecks.
- Chase will send you a check for any remaining balance, or you can ask them to transfer it to another bank account you own.
- If your account is overdrawn or has an outstanding balance, you must pay it before Chase will close the account.
Close your account by phone
Call Chase customer service at 1-800-935-9935 and tell them you want to close your account. Have your account number and a form of ID ready. The representative will verify your identity, review your account balance, and confirm there are no pending transactions or holds on the account.
If your account has money in it, the representative will ask how you want to receive it. You can have Chase mail you a check, which usually arrives within 7 to 10 business days, or you can provide another bank account number and routing number for a transfer. If you choose a transfer, the funds typically move within 1 to 3 business days.
The representative will also ask if you have any outstanding balances, overdrafts, or fees owed. If you do, you will need to pay those before the account closes. Once everything is settled, the account closes when ready, though it may take a few days for the closure to show in your online banking.
Close your account in person at a Chase branch
Visit any Chase branch during business hours with a government-issued ID. Tell a teller or banker that you want to close your account. They will pull up your account, confirm your identity, and review the balance and any pending activity.
If you have cash or checks in the account, the teller can give you the funds right away in cash or a cashier's check. If you prefer a transfer to another bank account, provide your account and routing number and the teller will process it. Transfers from a Chase branch typically take 1 to 3 business days.
Closing in person is often the fastest way because you can walk out knowing the account is closed and having your money in hand. The teller will give you a confirmation number or receipt for your records.
Close your account through the Chase app or website
Log into your Chase account on the mobile app or at chase.com. Look for account settings or account management, usually found in a menu labeled "Profile," "Settings," or "Account Services." Some Chase accounts allow you to request closure directly through the app or website.
If the option to close appears, select it and follow the prompts. Chase will ask you to confirm your identity and choose how to receive any remaining balance. You will need to provide another bank account for a transfer, or Chase will mail you a check.
Not all Chase account types support online closure. If you do not see a close account option, you will need to call or visit a branch. Savings accounts and money market accounts are more likely to have the online closure option than checking accounts.
What to do before you close
Before you submit a closure request, check for any automatic payments, recurring charges, or subscriptions tied to the account. Log into your Chase account and look at recent transactions to see what is coming out regularly. Common automatic payments include insurance, utilities, streaming services, gym memberships, and loan payments.
Update each of these services with a new bank account number before you close the old account. Most companies let you change your payment method online in your account settings. If you cannot find the option, call the company directly and ask them to update your banking information.
Also check whether your paycheck or any other regular deposits go to this account. If they do, contact your employer or the organization sending the deposit and provide them with your new account number and routing number. This usually takes a few days to take effect, so make the change at least a week before you close the account.
Finally, make sure any checks you wrote have cleared. If you wrote a check that has not yet been cashed, wait until it clears before closing the account, or contact the recipient and ask them to deposit it sooner.
What happens to your remaining balance
If your account has money in it when you close, Chase will not keep it. You choose whether to receive a check or a transfer to another bank account. A check usually arrives within 7 to 10 business days. A transfer to another bank account typically takes 1 to 3 business days.
If you do not specify where the money should go, Chase will mail you a check to the address on file. Make sure your mailing address is current before you close the account. If you move before the check arrives, you can contact Chase and ask them to reissue it to your new address.
What happens if your account is overdrawn
If your account balance is negative, you owe Chase money and must pay it before the account closes. Chase will not close an account with an outstanding balance. You can pay the amount owed by transferring money from another account, using a debit card, or visiting a branch and paying in cash or with a check.
Once you pay the negative balance and bring the account to zero or positive, you can proceed with closing. If you are unsure of the exact amount owed, call Chase customer service and ask for your current balance and any fees or overdraft charges.
Frequently Asked Questions
Can I reopen a Chase account after I close it?
Yes, you can open a new Chase account at any time after closing one. However, if you closed the account due to a negative balance or other issue, Chase may review your banking history before opening a new account. There is no waiting period, but Chase may decline to open a new account if you have recent negative marks in their system.
What if I have a Chase credit card tied to my bank account?
Closing your bank account does not close your credit card. Your credit card is a separate product. If you have automatic payments set up from your bank account to pay your credit card bill, you will need to change that payment method before you close the bank account. Log into your credit card account and update your payment method to a different bank account or set up a different payment option.
How long does it take for a Chase account to fully close?
The account closes when ready when you complete the closure request, but it may take a few days to stop appearing in your online banking or mobile app. If you requested a check or transfer, that process takes 1 to 10 business days depending on the method. Once the funds reach you and there are no pending transactions, the closure is complete.
Will closing my Chase account hurt my credit score?
Closing a bank account does not directly affect your credit score because bank accounts do not appear on your credit report. However, if you close the account and have unpaid bills or automatic payments that fail, that could hurt your credit. Make sure to move all automatic payments and direct deposits before closing to avoid missed payments.
Can I close a joint Chase account?
If the account is jointly owned, both account holders usually need to agree to close it. Contact Chase and ask about their policy for joint accounts. Some Chase branches may require both owners to be present, while others may allow one owner to close the account by phone if they can verify both owners' identities. Call Chase customer service to confirm what is required for your specific account.