How to replace your Chase debit card
You can replace a Chase debit card through your Chase mobile app, online banking, by phone, or in person at a branch. The fastest route is the app or website — you can order a replacement card in under a minute, and it arrives in 7 to 10 business days. If you need a card sooner, call Chase at the number on the back of your current card and ask about expedited shipping, which costs extra but arrives in 2 to 3 business days.
Chase does not charge a fee to replace a standard debit card that is lost, stolen, or damaged. If your card is straightforward worn out or the chip is not working, replacement is free. You will need to know your PIN or have access to your account to verify your identity, depending on which method you use.
Key Takeaways
- The Chase mobile app and online banking are the fastest free options, with your new card arriving in 7 to 10 business days.
- Expedited shipping costs extra but delivers your replacement card in 2 to 3 business days if you need it urgently.
- You can also call the number on the back of your current card or visit a Chase branch in person to request a replacement.
- Chase does not charge a fee for replacing a lost, stolen, damaged, or worn debit card.
- Your new card will have a different card number and expiration date, so you will need to update any recurring payments or subscriptions.
Replace your card through the Chase mobile app
Open the Chase mobile app and log in to your account. Tap the debit card you want to replace, then look for an option labeled "Card Controls" or "Manage Card." From there, select "Replace Card" or "Order a New Card." You will see options for why you need a replacement — choose "Lost," "Stolen," "Damaged," or "Worn" depending on your situation.
Confirm your mailing address and review the details. The app will show you the expected arrival date, usually 7 to 10 business days. Once you confirm, your replacement card is ordered. You can track its status in the app under the same card menu. If your card was lost or stolen, you can also temporarily disable it in the app while you wait for the replacement to arrive.
Replace your card online through Chase.com
Log in to your Chase account at chase.com and navigate to the debit card you want to replace. Look for a "Card Services" or "Manage Your Card" section. Click on "Order a Replacement Card" and select the reason — lost, stolen, damaged, or worn.
Confirm your mailing address and submit your request. You will receive a confirmation email with an estimated delivery date. Like the app, the online process takes a few minutes and your new card typically arrives within 7 to 10 business days. You can check the status of your order by logging back into your account.
Replace your card by phone or in person
Call the customer service number on the back of your debit card. A representative will verify your identity by asking for your PIN, Social Security number, or other account details. Tell them you need to replace your card and explain why — lost, stolen, damaged, or worn. They will confirm your mailing address and process the order over the phone.
If you prefer to speak with someone in person, visit any Chase branch with a valid photo ID. A banker can order your replacement card on the spot and answer questions about expedited shipping or other options. In-person replacement takes the same 7 to 10 business days unless you pay for expedited delivery.
What to do while you wait for your new card
Your old card number stops working once you order a replacement, so you will not be able to use it at stores, online, or at ATMs. If you need cash before your new card arrives, you can withdraw money at any Chase ATM using your PIN if you have a PIN on file, or you can visit a branch and withdraw cash with your ID.
Update any recurring payments or subscriptions that were linked to your old card number. This includes streaming services, gym memberships, insurance payments, and automatic bill payments. Your new card will have a different card number and expiration date, so old card details will not work. You can find your new card number in the Chase app or online banking a few days before the physical card arrives, which gives you time to update these payments.
Expedited shipping and rush delivery options
If 7 to 10 business days is too long, Chase offers expedited shipping for an additional fee. The exact cost varies, but expedited delivery typically arrives in 2 to 3 business days. You can ask about this option when you call customer service, order through the app, or visit a branch. Some Chase accounts or membership tiers may have expedited shipping included at no extra cost — ask your banker or customer service representative.
In rare cases, if you need a card the same day, some Chase branches can issue a temporary card or cash advance on the spot. Call ahead to confirm whether your local branch offers this service, as it is not available at all locations.
If your card was lost or stolen
Disable your card when ready through the app, online, or by phone to prevent unauthorized use. Chase allows you to turn the card back on if you find it, but most people order a replacement instead. Once you order a replacement, your old card is permanently deactivated.
Check your recent transactions for any charges you do not recognize. If you see fraud, contact Chase right away. You are not responsible for unauthorized charges if you report them within a certain timeframe, and Chase will investigate and refund fraudulent transactions. Keep records of any fraudulent charges and the date you reported them.
Frequently Asked Questions
How long does it take to get a replacement debit card from Chase?
Standard replacement takes 7 to 10 business days. Expedited shipping costs extra and arrives in 2 to 3 business days. Some branches can issue a temporary card or cash advance the same day if you need when ready access to funds.
Do I have to pay a fee to replace my Chase debit card?
No, Chase does not charge a fee to replace a lost, stolen, damaged, or worn debit card. Expedited shipping is optional and costs extra if you want faster delivery.
Can I use my old card number on my new card?
No, your replacement card will have a completely different card number and expiration date. You will need to update any recurring payments, subscriptions, or saved payment methods with the new number before the old card stops working.
What if I need cash before my new card arrives?
You can withdraw cash at any Chase ATM using your PIN, or visit a Chase branch with your ID and withdraw cash directly. You can also transfer money to another account or use a mobile payment service if you have one set up.
Can I order a replacement card if my card is not lost or stolen?
Yes, you can order a replacement if your card is damaged, worn, or the chip is not working. Select "Damaged" or "Worn" when you place your order through the app, website, or by phone.