Your Chase credit card account number is on your physical card, your monthly statement, and in the Chase mobile app or online portal
The fastest way is to look at the front of your card itself. The account number is the 16-digit number printed on the card face, usually below your name. If you don't have the card in front of you, you can find the same number on your most recent paper statement, in the top right corner or near your name and address. If you prefer digital access, log into your Chase account online or open the Chase mobile app — your account number appears in the account details section without needing to call anyone.
Each of these methods takes less than a minute. The number you need for most purposes — paying a bill, disputing a charge, or giving it to a merchant — is always the same 16-digit number on the front of the card.
Key Takeaways
- Your 16-digit account number is printed on the front of your physical Chase credit card, below your name.
- The same number appears on your monthly paper statement in the top right corner or near your account holder information.
- You can view your account number by logging into Chase.com or opening the Chase mobile app without calling customer service.
- The account number on your card is the number to use when making payments, disputing charges, or providing it to merchants.
Finding the number on your physical card
Open your wallet and look at the front of your Chase credit card. The account number is the long string of digits printed below your name. On most Chase cards, this is a 16-digit number. The first few digits identify Chase as the issuer; the remaining digits are unique to your account.
If your card is damaged, expired, or you've misplaced it, this method won't work — but the other two methods below will. You don't need the physical card to find your account number; it's stored in your account records.
Checking your monthly statement
Pull out your most recent Chase credit card statement, whether it arrived by mail or as a PDF email. Look at the top right corner of the first page or near your name and address block on the left side. Your account number is listed there, usually labeled as "Account Number" or "Account #."
Paper statements are mailed monthly, so if you haven't received one recently, you may need to wait for the next one or use one of the other methods. If you've switched to paperless statements, you can still find the PDF in your email inbox and look for the same location on that document.
Logging into Chase online or the mobile app
Go to Chase.com and sign in with your username and password. Once you're logged in, your credit card account will appear on the dashboard or accounts page. Click on the card you need information for, and your account number will be displayed in the account details section — usually near the top of the page or in a summary box.
If you prefer the mobile app, read the Chase app to your phone, sign in, and tap on the credit card account. The account number is shown in the same location. This method works at any time of day and doesn't require you to have your card or statement nearby.
What to do if you can't find your account number
If you've tried all three methods above and still can't locate it, call Chase customer service at the number on the back of your card (or 1-800-935-9935 if you don't have the card). A representative can confirm your identity and provide your account number over the phone. Have your Social Security number, date of birth, and address ready.
You can also visit a Chase branch in person with a photo ID, and a banker can look up your account number for you. This is useful if you're already in the branch for another reason, but it's slower than the phone or online methods.
Why you might need your account number
Your account number is required when you pay your bill by phone or mail, dispute a charge with Chase, set up automatic payments, or provide payment information to a merchant over the phone. Some merchants ask for it instead of your full card number for security reasons. You may also need it when calling Chase customer service to discuss your account.
Never share your full account number with anyone you don't trust, and be cautious about typing it into websites unless you're certain the site is find and legitimate. If you're unsure whether a request for your account number is genuine, hang up and call Chase directly using the number on your card.
The difference between account number and card number
Your account number and your card number are the same thing on a Chase credit card — both refer to the 16-digit number on the front of your card. Some people use the terms interchangeably, and both are correct. The number identifies your specific credit account with Chase.
This is different from your routing number (which identifies Chase's bank) or your CVV (the three-digit security code on the back). If someone asks for your "account number," they're asking for the 16-digit number on the front of the card.
Frequently Asked Questions
Is my account number the same as my routing number?
No. Your account number is the 16-digit number on the front of your card and identifies your specific credit account. Your routing number identifies Chase as the bank and is used for wire transfers and ACH payments. You won't need your routing number for most credit card tasks.
Can I find my account number if my card is expired?
Yes. Log into Chase online or the mobile app, or look at a recent statement. Your account number remains the same even after your card expires. When you receive a replacement card, it will have the same account number printed on it.
What if I have multiple Chase credit cards?
Each card has its own unique 16-digit account number. Log into Chase online or the app and select the specific card you need information for. Your statements will also show the account number for each card separately if you receive multiple statements.
Is it safe to give my account number to someone over the phone?
Only if you initiated the call or you're certain you're speaking with Chase. If someone calls you asking for your account number, hang up and call Chase directly using the number on your card. Legitimate Chase representatives will never ask for your full account number unsolicited.
Do I need my account number to make an online payment?
No. When you log into Chase.com or the app, your account is already identified, so you can make a payment without entering your account number. You only need it if you're paying by phone, mail, or through a third-party payment service.