How to change your name on a Chase credit card
You can change the name on your Chase credit card by calling Chase customer service, updating it online through your Chase account, or visiting a Chase branch in person. The fastest route is usually a phone call — you'll reach someone who can process the change when ready and confirm it takes effect on your next card replacement. Online updates through your Chase account also work but may take a few business days to process.
Chase will issue you a new card with the updated name at no charge. The card number, expiration date, and security features remain the same unless Chase decides to reissue for other reasons. Your account history, credit limit, and rewards balance stay exactly as they are.
Key Takeaways
- Call Chase customer service at the number on the back of your card to change your name over the phone in minutes.
- You can also log into your Chase account online and update your name through the account settings, though processing takes several business days.
- Chase will mail you a replacement card with your new name at no cost, and your card number does not change.
- Have your current card and a government-issued ID ready when you make the request, whether by phone or online.
- Name changes due to marriage, divorce, or legal name change all follow the same process through Chase.
Changing your name by phone
Call the customer service number on the back of your Chase credit card. You'll reach a representative who can verify your identity by asking for your card number, the last four digits of your Social Security number, and other account details. Tell them you want to update the name on your account.
The representative will confirm the new name you want on the card and ask why you're making the change — this is routine and helps Chase's fraud prevention. They'll tell you when the new card will arrive, usually within 7 to 10 business days. Your old card remains active until the new one arrives, so you can keep using it.
If you have multiple Chase credit cards, you can update the name on all of them in one call. The representative will process each card separately and confirm the mailing address for each replacement card.
Changing your name online through your Chase account
Log into your Chase account at chase.com and navigate to the account settings or profile section. Look for "Personal Information" or "Account Details" — the exact label varies depending on which type of Chase account you have. Select the option to edit your name.
Enter your new name exactly as you want it to appear on your card. Chase will ask you to confirm the change and may require you to re-enter your password for security. After you submit, you'll see a confirmation message with an estimated processing time, usually 3 to 5 business days.
Once the change processes, Chase will automatically mail a replacement card. You don't need to request it separately. If you don't receive the card within the timeframe shown, call customer service to check the status.
Changing your name at a Chase branch
Visit any Chase branch location with a government-issued ID that shows your new name. Bring your current Chase credit card as well. A branch representative can update your account on the spot and order a replacement card to be mailed to you.
This method works well if you prefer to handle it in person or if you want to confirm the change when ready. The replacement card still takes 7 to 10 business days to arrive, the same as with a phone or online request.
What happens to your card number and account
Your card number does not change when you update your name. This means any recurring charges, subscriptions, or automatic payments linked to this card will continue without interruption. You don't need to update merchants or service providers.
Your credit limit, rewards balance, account history, and all other account details remain exactly the same. The name change is purely cosmetic — it updates what appears on the physical card and in your account profile. Your credit score and payment history are unaffected.
Timeline and what to expect
Phone requests are processed the fastest: the representative confirms the change while you're on the call, and your new card ships within a few days. Online requests take 3 to 5 business days to process before the card ships. In-person requests at a branch are also when ready, with the card shipping the same way.
Once your new card is mailed, delivery typically takes 7 to 10 business days depending on your location. Chase will not notify you when the card ships — you can check your account online or call customer service to confirm the status if you're waiting past the expected arrival date.
Your old card continues to work until the new one arrives. You don't need to destroy it or take any action. Once you receive the new card, you can cut up the old one or keep it as a backup.
Name changes due to marriage, divorce, or legal name change
The process is the same regardless of why you're changing your name. Chase does not require you to provide documentation of a marriage certificate, divorce decree, or court order — you only need to tell them the new name you want on the card.
However, if you're also updating your Social Security number or other account information, you may need to provide additional documentation. If you're unsure whether you need to bring anything, call Chase before visiting a branch or ask the representative when you call.
Frequently Asked Questions
Will my card number change when I update my name?
No. Your card number stays the same, so recurring charges and automatic payments continue without any changes on your end. Only the name printed on the physical card updates.
How long does it take to receive the new card?
After you request the change, Chase mails the replacement card within a few days. Delivery typically takes 7 to 10 business days depending on where you live. You can check your account online or call customer service to track the status.
Can I use my old card while I wait for the new one?
Yes. Your old card remains active until the new card arrives. You can keep using it for purchases, and there's no need to destroy it or take any action until you're ready.
Do I need to provide a marriage certificate or legal documents to change my name?
No. Chase only needs you to tell them the new name you want on the card. You don't need to provide a marriage certificate, divorce decree, or court order unless you're also updating other account information like your Social Security number.
What if I have multiple Chase credit cards?
You can update the name on all of them in one phone call or online session. The representative or system will process each card separately, and Chase will mail replacement cards for each one to your address on file.