Send mail to Chase at the address on your statement or card

The mailing address for Chase credit card payments and correspondence appears on your monthly statement and on the back of your physical card. This is the correct address to use for sending checks, payment coupons, or written requests. Do not mail anything to a Chase branch location — branch addresses are for in-person visits only, and mail sent there will be delayed or misrouted.

The address varies depending on which Chase entity holds your account and what type of mail you are sending. A payment address differs from an address for disputes or account inquiries. Using the wrong address adds days to processing time and can result in late fees if a payment arrives after the due date.

Key Takeaways

  • Your statement and the back of your card both print the correct mailing address for your specific account.
  • Payment addresses, dispute addresses, and general correspondence addresses are often different — use the one printed for the type of mail you are sending.
  • Mail sent to a Chase branch location will not reach your account and may delay your payment or request by a week or more.
  • If you cannot locate an address on your statement, call the customer service number on the back of your card to confirm the correct mailing address before sending payment.

Finding the payment address on your statement

Open your most recent Chase credit card statement in paper or PDF form. The payment address appears near the top of the first page, usually in a box labeled "Pay Your Bill" or "Make Your Payment." This is the address where Chase processes monthly payments by check or money order.

If you receive a payment coupon with your statement, the address is also printed on that coupon. Tear off the coupon, include it with your check, and mail both to the address shown. The coupon helps Chase's processing system match your payment to your account number quickly.

Locating the address on your physical card

Flip your Chase credit card over and look at the back. Below or near the customer service phone number, you will see a mailing address printed in small text. This address is for general correspondence and account inquiries. Some cards also print a separate payment address on the back.

The back of the card is a reliable reference if you have misplaced your statement, but always check your most recent statement first — the payment address on the statement takes priority, as it is specific to your account type and billing cycle.

Different addresses for different types of mail

Chase maintains separate mailing addresses for different purposes. Payment checks go to one address, dispute letters to another, and requests for account changes to a third. Sending a dispute letter to the payment address will not harm your case, but it will take longer to reach the right department.

Your statement lists the dispute address under a section titled "Billing Rights" or "Dispute Resolution." If you are disputing a charge, sending a fraud report, or requesting a billing error investigation, use that address instead of the payment address. For account changes, credit limit requests, or other inquiries, call the customer service number on the back of your card — most requests can be handled by phone faster than by mail.

What to do if your statement does not show an address

Older statements or statements from accounts opened many years ago may not print a mailing address. If you cannot find the address on your statement or card, call the customer service number on the back of your card. A representative will confirm the correct mailing address for your account and tell you which address to use for your specific type of mail.

Have your account number and card number ready when you call. The representative can also tell you the current payment due date and confirm whether your payment will arrive on time if mailed today.

Why branch addresses do not work for mail

Chase has thousands of branch locations across the country. Each branch handles in-person banking only. Mail sent to a branch address will be returned to the sender, forwarded to a processing center (adding 5 to 10 days), or lost. Never use a branch address for payments or account correspondence.

If you need to speak with someone in person, visit a Chase branch to ask questions or request forms. For mail, always use the address printed on your statement or card.

Mailing payment safely

When you mail a check or money order, include the payment coupon if you have one, write your account number on the check itself, and use a standard envelope. Mail your payment at least five to seven business days before your due date to account for postal delivery time. Chase typically processes mailed payments within three to five business days of receipt.

If your payment does not post within a week of mailing, call customer service to confirm receipt. Keep a copy of your cancelled check or a photo of the front and back of your check for your records.

Frequently Asked Questions

Can I mail a payment to a Chase ATM or branch?

No. Payments mailed to branch locations will not reach your account. Always use the payment address printed on your statement or the back of your card. Mailing to a branch can delay your payment by a week or more and may result in a late fee.

What if I send mail to the wrong address?

Mail sent to an incorrect address will be returned to the sender or forwarded to the correct processing center, adding 5 to 10 days to delivery. If you realize you used the wrong address, call customer service when ready to report the payment and confirm the correct address for future reference.

Is the address the same for all Chase credit card types?

The payment address may differ depending on your card type and which Chase subsidiary manages your account. Always use the address on your specific statement rather than assuming all Chase cards use the same mailing address. When in doubt, call the number on the back of your card.

Can I mail a payment to Chase online banking?

No. Online banking is for viewing your account and making payments electronically, not for receiving mail. If you want to pay by mail, print your statement to find the payment address, or set up automatic payments through your online account instead.

How long does it take for a mailed payment to post?

Chase typically posts mailed payments within three to five business days of receiving them. Mail delivery itself takes three to five business days depending on distance. Send your payment at least seven business days before your due date to may support it posts on time.