Where to find your Chase credit card mailing address
Your Chase credit card mailing address is printed on your monthly statement and visible in the Chase mobile app or online account. The address shown is where Chase sends your bill and any official correspondence. If you need to mail a payment or document to Chase, use the address listed on your current statement — it may differ from the corporate headquarters address you find in a search.
The fastest way to see your address is to log into your Chase account online or open the Chase mobile app, then navigate to your card details or account settings. Your statement also displays the address in the top section where Chase lists its contact information. If you have multiple Chase cards, each may have a different mailing address depending on the card type and processing center, so always check the specific statement for the card you are using.
Key Takeaways
- Your Chase credit card mailing address appears on your monthly statement and in your online account — this is the address to use for mailing payments or documents.
- Different Chase cards may route to different processing centers, so the mailing address can vary by card type.
- You can update your address through the Chase app, website, or by calling the customer service number on the back of your card.
- Address changes take effect within one to three business days and affect both billing and correspondence.
How to change your address in your Chase account
Log into Chase.com or the Chase mobile app and go to your account settings or profile section. Look for an option labeled "Personal Information," "Account Settings," or "Address." Enter your new address, confirm it, and submit the change. The system will show you a confirmation message once the update is saved.
You can also call the customer service number on the back of your Chase credit card and speak to a representative who will update your address over the phone. Provide your full name, card number, and the new address you want on file. Ask the representative to confirm the change before you hang up and note the date and time of the call in case you need to reference it later.
When your address change takes effect
Address changes made online or through the app usually take effect within one business day. Changes made by phone may take one to three business days to process. Your next statement will be mailed to the new address once the change is complete.
If you are expecting a replacement card or other mail from Chase, the timing of your address change matters. If you change your address after Chase has already printed and mailed a card to your old address, you may not receive it. Contact Chase before requesting a replacement card to make sure the new address is active in the system first.
What happens if your address is wrong or outdated
If your address is incorrect, your statements and important notices may go to the wrong location. This can cause you to miss payment due dates, overlook fraud alerts, or fail to receive notices about changes to your account terms. You may also not receive replacement cards or other documents Chase needs to send you.
If you have moved and realize your old address is still on file, update it as soon as possible. If you did not receive a statement or other mail you were expecting, log into your account to check what address is currently on file. You can also request that Chase resend documents to your correct address by calling customer service.
Updating your address for multiple Chase cards
If you have more than one Chase credit card, you may be able to update the address for all cards at once through your online account. When you change your address in your Chase profile, the system typically applies the change to all cards linked to that account. However, if your cards are registered under different accounts or account structures, you may need to update each one separately.
Log into your account and check each card's details to confirm the address has been updated across all of them. If you have cards under different Chase accounts (for example, a personal card and a business card), you will need to update the address in each account separately. Call customer service if you are unsure whether your cards share one account or multiple accounts.
Address changes for mail-only situations
If you need to send a check payment, a dispute letter, or other documents to Chase by mail, use the address on your current statement. Do not use a corporate address you find online, because mail sent to the wrong address may be delayed or lost. Always include your full name and card number on any document you mail so Chase can match it to your account.
For time-sensitive documents like fraud disputes or payment arrangements, consider calling customer service instead of mailing. A phone call creates an when ready record and allows you to confirm the information was received. If you must mail something, send it via a method that provides tracking, such as certified mail or a carrier that offers delivery confirmation.
Frequently Asked Questions
Can I change my Chase address through the mobile app?
Yes. Open the Chase app, go to your account settings or profile section, find the address field, and enter your new address. The change usually takes effect within one business day. You will see a confirmation message once it is saved.
What if I moved and my old address is still on file?
Update your address when ready through your online account or by calling the number on the back of your card. Once the change is processed, your next statement will go to the new address. If you are concerned about missed mail, you can also request that Chase resend recent statements to your new address.
Do I need to update my address if I only use online banking?
Yes. Even if you view statements online, Chase may still need to mail you important notices, replacement cards, or other documents. Keeping your address current ensures you receive anything Chase sends by mail and helps protect your account security.
Why is the mailing address on my statement different from Chase's main office address?
Chase routes mail for different card types and accounts to different processing centers. The address on your statement is the correct one to use for your specific card. Using a different address may delay your payment or document from reaching the right department.
How long does it take for a new address to show on my statement?
Your next monthly statement will reflect the new address once the change is processed, which usually happens within one to three business days. If you change your address mid-month, the change may appear on your next statement cycle.