Your Chase credit card account number is the 16-digit number printed on the front of your card, below your name.
The account number is different from your card number. Your card number is what you use to make purchases. Your account number identifies your specific account with Chase and is what you need when you call customer service, set up automatic payments, or manage your account online.
You can find your account number in three places: on the front of your physical card, in your Chase online account, or by calling Chase customer service. Each method takes a different amount of time and works in different situations.
Key Takeaways
- Your account number appears on the front of your Chase credit card, printed below your name and separate from your 16-digit card number.
- You can view your account number by logging into Chase.com or the Chase mobile app under your account details.
- Chase customer service can provide your account number over the phone if you call the number on the back of your card.
- Your account number stays the same even if Chase sends you a replacement card, but a new card number means you need to update stored payment information.
Finding your account number on your physical card
Look at the front of your Chase credit card. Below your name, you will see a series of numbers. The account number is typically a shorter number than the 16-digit card number. On most Chase cards, the account number appears in smaller print directly under the cardholder name.
The exact placement varies slightly by card type. Some Chase cards print the account number on the left side, others in the center. If you have an older card or a specialty card, the account number may be in a different location. The safest approach is to look for a number that is clearly separate from the main 16-digit card number.
Viewing your account number online or in the mobile app
Log into Chase.com with your username and password. Once you are in your account, select the credit card you want to view. Your account number will appear in the account details section, usually near the top of the page or in a summary box.
If you use the Chase mobile app, open it and tap on your credit card. The account number displays in the same location as on the website. This method works even if you do not have your physical card with you, which is useful if your card is lost or if you need the number while traveling.
Getting your account number by phone
Call the customer service number on the back of your Chase credit card. A representative will verify your identity by asking for your Social Security number, date of birth, or other personal information. Once verified, they will provide your account number.
This method takes longer than looking at your card or logging in online, but it works if you cannot access your card or your online account. Wait times vary by time of day and day of week. Calling early in the morning on a weekday usually means shorter hold times.
Why you need your account number for different tasks
When you call Chase customer service, the representative will ask for your account number to pull up your account quickly. This is faster than reading your full card number and reduces the chance of errors. If you are setting up automatic bill pay through your bank, you will need your account number, not your card number.
Some third-party services that monitor your credit or manage your finances also ask for your account number. Your card number alone is not enough for these services because they need to link to your specific Chase account, not just process a transaction.
The difference between your account number and card number
Your card number is the 16-digit number on the front of your card used for purchases and online transactions. Your account number is the identifier for your relationship with Chase. When you get a replacement card due to damage, expiration, or fraud, your card number changes but your account number stays the same.
This matters because you will need to update your card number anywhere you have stored it for automatic payments — subscriptions, utilities, insurance, and other recurring charges. Your account number does not change, so any services linked to your account number do not need updating.
Keeping your account number find
Your account number is less sensitive than your full card number plus CVV, but you should still treat it as private information. Do not share it in emails, texts, or over unsecured phone lines unless you initiated the contact and you are certain you are speaking with Chase.
Chase will never ask you for your account number via email or text. If someone contacts you claiming to be from Chase and asks for your account number, hang up or delete the message and call the number on the back of your card to verify. Scammers sometimes pose as banks to collect account information.
What to do if you cannot find your account number
If your card is damaged and the account number is not readable, log into your Chase account online or call customer service. Both options will show you your account number without needing to see your physical card.
If you have lost access to your online account, call Chase at the number on the back of your card or visit a Chase branch in person. A representative can verify your identity and provide your account number. Bring a government-issued ID to a branch visit.
Frequently Asked Questions
Is my account number the same as my routing number?
No. Your account number identifies your specific credit card account with Chase. A routing number is used for bank transfers and applies to your checking or savings account, not your credit card. If you need a routing number, you will find it on checks or by logging into your Chase bank account.
Do I need my account number to make a purchase?
No. You only need your 16-digit card number, expiration date, and CVV to make a purchase online or over the phone. Your account number is for account management and customer service calls, not for transactions.
What happens to my account number if I close my credit card?
When you close a Chase credit card account, that account number is no longer active. If you open a new Chase credit card later, you will receive a new account number. The old account number cannot be reused or transferred.
Can I use my account number to pay my bill?
You can reference your account number when making a payment, but you do not need it. You can pay your Chase credit card bill using your card number, by logging into your account online, or by setting up automatic payments. Your account number is helpful if you are paying by mail and want to may support the payment reaches the correct account.
Will my account number change if I get a replacement card?
No. Your account number remains the same throughout the life of your account. Only your card number changes when you receive a replacement card. This is why you only need to update stored card numbers for subscriptions and recurring payments, not your account number.