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When you need to contact Chase about your credit card account, mail a payment, or update your information, you'll likely need the correct mailing address. The address you use depends on what you're trying to do—and Chase operates multiple processing centers for different purposes. Understanding which address to use can help your payment arrive on time and ensure your inquiry reaches the right department.
The term typically refers to one of two things:
Your billing address — the address Chase has on file for your account. This is where statements are sent and where Chase contacts you about your account. You can update this address through your online account, mobile app, or by calling customer service.
Chase's mailing address — where you send payments, documents, or correspondence. Chase uses different processing centers depending on the type of request, so the correct address varies by purpose.
Most people searching for this information are looking for the mailing address to send a payment or document.
On your monthly statement. The back of your physical statement typically lists the address where Chase processes payments for your specific card product.
In your online account. Log into Chase.com or the Chase mobile app, navigate to your card account, and look for payment instructions or contact information. The mailing address for payments is usually displayed there.
By calling customer service. The phone number is on the back of your card. A representative can confirm the correct address for whatever you're sending—whether it's a payment, a dispute letter, or account documentation.
On the Chase website. Chase's main website has contact pages organized by card type and inquiry type. Different card products (Sapphire, Freedom, Southwest, etc.) may have different processing centers.
Using the wrong address can cause delays. Payments sent to an incorrect address may take longer to post to your account, potentially affecting your due date and payment status. Important documents like dispute letters or fraud reports need to reach the right department to be processed correctly.
Chase also receives mail at its corporate headquarters, but that's not the address you'll want for routine payments or account matters. Payments and documents go to specific processing centers designed to handle high volume efficiently.
| Purpose | What to Do |
|---|---|
| Sending a payment | Use the address on your statement or found in your online account |
| Dispute or fraud report | Call customer service for the correct address; some disputes must be submitted online |
| Account inquiry or request | Check your statement or online account; some matters are handled online only |
| Updating your address | Use your online account or call—don't mail in address changes |
If you've moved or need to change the address on file, don't mail a change-of-address letter. Instead:
Updating online or by phone is faster and eliminates the risk of your request being lost in the mail.
If you can't find the address on your statement or online, or if you're unclear about which address to use for your specific need, contact Chase directly. A representative can confirm the current address and explain any special routing for your particular request.
The few minutes it takes to verify the correct address upfront can save you weeks of waiting for a payment to post or a document to be processed.
