Where to pay your Dillard's card
You can pay your Dillard's credit card online through the Dillard's website, by phone, by mail, or in person at a Dillard's store. The online portal is the fastest route — you log in with your card number and make a one-time payment or set up automatic payments. If you prefer to speak to someone, call the customer service number on the back of your card.
Payments made online or by phone typically post within one business day. Mail payments take five to seven business days to reach the processing center, so send them early if your due date is approaching. In-store payments at a Dillard's register are processed when ready but do not reduce your balance until the next business day.
Key Takeaways
- Online payments through the Dillard's website are the fastest method and post within one business day.
- You can set up automatic payments so your full balance or a fixed amount is paid on the same day each month.
- Mail payments take five to seven business days, so do not rely on them if your due date is within a week.
- The customer service number on your card can walk you through payment by phone or help you troubleshoot login issues.
Paying online through Dillard's
Go to the Dillard's website and look for the "Credit Card" or "Manage Your Account" link, usually in the footer or top navigation. Click it and select "Pay Your Bill" or "Make a Payment." You will be asked to log in with your card number and either your Social Security number or the password you created when you registered.
Once logged in, you will see your current balance, minimum payment, and due date. Enter the amount you want to pay — you can pay the full balance, the minimum, or any amount in between. Review the payment date (it will show when the payment will post) and confirm. You will receive an on-screen confirmation and an email receipt.
If you do not have an online account yet, you can create one during the payment process. You will need your card number, the last four digits of your Social Security number, and your zip code. After you set up your account, you can log in anytime to check your balance, view statements, and make payments.
Setting up automatic payments
Automatic payments save you from having to remember your due date each month. Log into your Dillard's credit card account online, find the "Automatic Payments" or "Recurring Payments" section, and select "Set Up Auto Pay." Choose whether you want to pay your full statement balance, a fixed dollar amount, or just the minimum payment each month.
Select the day of the month you want the payment to come out — many people choose the day after they get paid or a few days before the due date. The payment will process automatically on that day each month until you cancel it. You can change or cancel automatic payments anytime by logging back into your account.
Automatic payments are especially useful if you carry a balance month to month, because they may support you never miss a due date and never incur a late fee. Even if you pay in full most months, setting auto-pay for the minimum protects you if you forget.
Paying by phone
Call the number on the back of your Dillard's credit card. A representative will ask for your card number and verify your identity by asking for your zip code or the last four digits of your Social Security number. Tell them the amount you want to pay and the date you want it processed.
Payments made by phone are free and post within one business day, just like online payments. The representative will give you a confirmation number — write it down or ask them to email it to you. Keep this number in case you need to reference the payment later.
Paying by mail
Your monthly statement includes a payment coupon and a mailing address. Write a check or money order for the amount you want to pay, fill in the coupon with your card number and the payment amount, and mail both together. Do not send cash.
Mail the payment at least seven to ten days before your due date to account for mail delivery time. The address on your statement is the correct one to use. Include your account number on the check itself as well as on the coupon, in case they separate during processing.
Paying in person at a Dillard's store
Visit the customer service desk at any Dillard's location and tell them you want to make a credit card payment. Bring your card or have your card number ready. You can pay with cash, a debit card, or another credit card — the store will not accept a payment on the same Dillard's card you are paying off.
The payment posts to your account the next business day. You will receive a receipt at the register showing the amount paid and the date. In-store payments are useful if you are already shopping and want to pay when ready, but they are not faster than online or phone payments in terms of when the balance updates.
What to do if you cannot pay by the due date
If you know you cannot pay by your due date, contact Dillard's customer service as soon as possible. Explain your situation and ask whether they can extend your due date or work out a payment plan. Some cardholders are offered a one-time courtesy extension, though this is not may provide.
If you miss your due date, a late fee will be added to your account and your interest rate may increase. The longer you wait to pay, the more interest accumulates. Paying even a partial amount before the due date is better than paying nothing, because it shows the creditor you are trying to catch up.
Frequently Asked Questions
Can I pay my Dillard's card with a different payment method, like PayPal?
No. Dillard's does not currently accept PayPal, Apple Pay, or other third-party payment services. You must pay directly through the Dillard's website, by phone, by mail, or in person at a store.
What happens if I pay more than my balance?
The extra amount becomes a credit on your account. You can use it toward future purchases, or you can request a refund by calling customer service. Refunds typically take five to seven business days to appear in your bank account.
Is there a fee to pay my Dillard's card online?
No. Online, phone, and in-store payments are all free. Only mail payments have a cost if you use a paid service like Western Union or MoneyGram, but standard mail is free.
How do I know if my payment went through?
You will receive a confirmation number when ready after paying online or by phone. Check your email for a receipt. You can also log into your account anytime to see your current balance and recent payment history.
Can I pay someone else's Dillard's card?
Yes, but you will need their card number and account information. The cardholder can also authorize you to make payments on their behalf by calling customer service and adding you as an authorized user or payment contact.