Where to send your Burlington credit card payment
Burlington offers three main ways to pay your credit card bill: online through their website, by phone, or by mail. The fastest and most direct route is the online payment portal at burlington.com, where you can log into your account and make a one-time payment or set up automatic payments. You can also call their customer service line — the number is on the back of your card — and a representative will process your payment over the phone.
If you prefer to pay by mail, send your check or money order to the address listed on your monthly statement. Mail payments take longer to reach Burlington's processing center, so plan for 7 to 10 business days if you're close to your due date. The statement itself will show the mailing address and a payment coupon you can include with your check.
Key Takeaways
- Online payment through burlington.com is the fastest method and lets you pay anytime without waiting for business hours.
- Phone payments are processed when ready when you call the number on your card, and a representative can answer questions about your balance.
- Mail payments take 7 to 10 business days to process, so send them early if your due date is approaching.
- Setting up automatic payments online prevents missed due dates and late fees, though you should still check your statement each month.
- Your due date appears on every monthly statement, and paying at least the minimum by that date keeps your account in good standing.
Online payment through your Burlington account
Log into your account at burlington.com using your username and password. Once you're in, look for a "Pay Now" or "Make a Payment" button — this is usually visible on your account dashboard or in a menu labeled "Billing" or "Payments." Enter the amount you want to pay, select your payment method (debit card or bank account), and confirm the transaction. The payment posts to your account when ready, though it may take one business day to show on your statement.
The online portal also shows your current balance, recent transactions, and your due date. If you want to avoid logging in each month, you can set up automatic payments to deduct a fixed amount from your bank account on a date you choose. This is useful if you pay the same amount every month, but you'll still need to check your statement to make sure the automatic payment covers your full balance — if your balance changes, the automatic payment won't adjust.
Phone payment and customer service
Call the number on the back of your Burlington credit card to reach their payment line. A representative will ask for your card number, the amount you want to pay, and your payment method (debit card or bank account). The payment is processed when ready, and you'll receive a confirmation number. This method is useful if you have questions about your balance or if you're unsure how much to pay.
Phone lines are usually open during standard business hours, Monday through Friday. If you call outside those hours, you may reach an automated system that can process payments without a representative, or you may be asked to call back during business hours. Keep your confirmation number for your records in case you need to dispute the payment later.
Mailing a check or money order
Write your check or money order for the amount you owe and include the payment coupon from your monthly statement. The coupon has your account number printed on it, which helps Burlington's processing center match your payment to your account quickly. Mail it to the address shown on the coupon, not to a store location.
Mail processing typically takes 7 to 10 business days, so if your due date is within two weeks, use online or phone payment instead. If you're mailing a payment close to the due date and it arrives late, you may be charged a late fee even though you sent it on time. For this reason, mail is the least reliable method when timing matters.
Avoiding late fees and keeping your account current
Your due date is printed on every monthly statement. Paying at least the minimum amount by that date keeps your account in good standing and avoids a late fee. If you miss the due date, Burlington will typically charge a late fee and may report the missed payment to credit bureaus, which can lower your credit score.
If you're unable to pay by the due date, contact Burlington's customer service as soon as possible. Some situations may allow for a brief extension or a payment plan, though this depends on your account history and the reason for the delay. Calling before the due date passes is better than calling after, because it shows you're trying to manage the debt rather than ignoring it.
Setting up automatic payments to prevent missed due dates
Automatic payments remove the risk of forgetting to pay. Log into your Burlington account online, find the automatic payment or recurring payment section, and enter your bank account details. You'll choose the amount (usually your full statement balance or a fixed amount) and the date each month when the payment should be deducted.
The downside is that if your balance varies month to month, an automatic payment for a fixed amount may not cover your full bill. You'll need to check your statement each month to make sure the automatic payment is enough. If it isn't, you can log in and make an additional one-time payment to cover the difference. You can also change or cancel the automatic payment at any time through your online account.
What to do if you have trouble making a payment
If your debit card or bank account is declined when you try to pay online or by phone, the most common reasons are insufficient funds, an expired card, or a mismatch between the address on file and the address you entered. Try again with a different payment method, or call customer service to troubleshoot the issue. They can tell you why the payment failed and help you find a way forward.
If you're facing a financial hardship and can't pay your full balance, contact Burlington before your due date. Explain your situation and ask whether they offer hardship programs, payment plans, or temporary relief options. These are not may provide, but calling early shows good faith and gives you the best chance of working out an arrangement.
Frequently Asked Questions
How long does it take for an online payment to show up on my account?
Online payments post when ready to your account, though it may take one business day for the payment to appear on your statement or for your available credit to update. If you need the payment to count toward your due date, make sure to submit it before midnight on the due date itself.
Can I pay my Burlington credit card with a different bank account than the one I used to open the card?
Yes. When you make a payment online or by phone, you can enter any bank account or debit card information. Burlington will process the payment from whatever account you provide, as long as it's in your name or you have permission to use it.
What happens if I pay more than my balance?
If you pay more than you owe, the extra amount becomes a credit on your account. You can use that credit toward your next month's balance, or you can request a refund by calling customer service. Most refunds are mailed within 7 to 10 business days.
Is there a fee to pay my Burlington credit card bill?
No. Burlington does not charge a fee for online, phone, or mail payments. However, if you use a third-party payment service or a cash advance at an ATM, those services may charge their own fees.
Can I set up automatic payments to pay only the minimum amount due?
Yes. When you set up automatic payments, you can choose a fixed dollar amount, and you can set that amount to match your typical minimum payment. However, you should still check your statement each month to make sure the automatic payment covers at least the minimum, since the minimum can change based on your balance.