What the Old Navy Pay Credit Card Is
The Old Navy Pay Credit Card is a store credit card issued by Synchrony Bank that you can use at Old Navy, Gap, Banana Republic, and other brands under the Gap Inc. umbrella. Unlike a general-purpose credit card, it works only at those retailers—you cannot use it at grocery stores, gas stations, or other merchants. The card offers discounts and rewards when you shop at participating stores, and you manage the account through Synchrony's online portal or mobile app.
This card is different from a regular Visa or Mastercard because the issuer (Synchrony) and the merchant (Old Navy) have a direct relationship. That means the rewards, interest rates, and payment rules are specific to Old Navy and its sister brands. If you already have a general credit card, adding this store card means managing another account and another monthly payment.
Key Takeaways
- The Old Navy Pay Credit Card works only at Old Navy, Gap, Banana Republic, and related Gap Inc. stores, not at other retailers.
- You receive a discount on your first purchase when you open the card, plus ongoing rewards on future purchases at those stores.
- The card carries an interest rate (APR) that Synchrony sets based on your credit score and history, and you pay interest on any balance you do not pay in full each month.
- You can make payments online through Synchrony's website or app, by phone, by mail, or in-store at Old Navy locations.
- Promotional financing offers (such as no interest for a set period) are sometimes available but come with terms you need to understand before accepting.
How to Open an Old Navy Pay Credit Card Account
You can open an account in-store at any Old Navy location or online through the Old Navy website. In-store, a cashier will hand you an process form or direct you to a kiosk where you can fill one out on a tablet. Online, you go to the Old Navy website, find the credit card section, and click the link to open an account.
The process asks for your name, address, date of birth, Social Security number, annual income, and employment status. Synchrony runs a credit check (a hard inquiry) to decide whether to approve you. The decision usually comes back within minutes if you explore in-store or online. If approved, you receive a first-purchase discount—typically 15% to 20% off—that you can use when ready if you are in-store, or within a set timeframe if you applied online.
You do not need an existing Old Navy account to open the credit card, though having one can make checkout faster. The card itself arrives by mail within 7 to 10 business days, but you can often start using the account online or in-store before the physical card shows up.
Understanding Interest Rates and Fees
The Old Navy Pay Credit Card charges an annual percentage rate (APR) on any balance you carry from month to month. The exact rate depends on your credit score and credit history—Synchrony may offer rates ranging from around 18% to 29% APR, though the specific rate you receive is determined after your process is reviewed. This is higher than many general-purpose credit cards, which is typical for store cards.
The card does not charge an annual fee to hold it. However, you will pay interest charges if you do not pay your full statement balance by the due date each month. For example, if you charge $500 and pay only $100, you owe interest on the remaining $400 until you pay it off. Promotional financing offers (such as "12 months no interest if paid in full") are sometimes available on larger purchases, but interest accrues when ready if you miss a payment or do not pay the full amount by the end of the promotional period.
Late payments trigger a late fee and may raise your APR. Synchrony reports your payment history to the three major credit bureaus (Equifax, Experian, and TransUnion), so missed or late payments can lower your credit score.
How to Make Payments on Your Old Navy Pay Card
You have several ways to pay your Old Navy Pay Credit Card bill. The easiest is online through Synchrony's website (mysynchrony.com) or the Synchrony mobile app. Log in with your card number and password, and you can make a one-time payment or set up automatic payments from your bank account. Payments made online usually post within one business day.
You can also pay by phone by calling the number on the back of your card. A representative will take your payment information and process the payment over the phone. Payments made by phone also typically post within one business day. If you prefer to mail a check, the payment address is on your monthly statement; mail payments take 5 to 7 business days to arrive and post.
In-store payments are another option—you can pay at any Old Navy register with cash, a debit card, or another credit card. The cashier will process the payment and give you a receipt. In-store payments may take a few business days to post to your account. To avoid late fees and interest charges, make sure your payment arrives by the due date shown on your statement, not the day you send it.
Rewards, Discounts, and Promotional Offers
The main benefit of the Old Navy Pay Credit Card is the first-purchase discount you receive when you open the account. This is typically 15% to 20% off your first purchase. Beyond that, the card earns rewards on purchases at Old Navy, Gap, Banana Republic, and other Gap Inc. brands. The exact rewards structure varies—you might earn points per dollar spent, or you might receive periodic bonus discounts sent to your account.
Old Navy frequently runs promotional financing offers for cardholders, such as "12 months no interest if paid in full" on purchases over a certain amount. These promotions are advertised in-store and online, and you see them at checkout when you use your card. Read the terms carefully: if you do not pay the full amount by the end of the promotional period, you owe interest on the entire original purchase, not just the remaining balance.
Cardholders also receive early access to sales and special shopping events. Old Navy may send you emails or mail about exclusive discounts or sale dates available only to card members. These offers vary by season and are not may provide, so treat them as a bonus rather than a reason to open the card.
When the Old Navy Pay Card Makes Sense
The Old Navy Pay Credit Card is worth considering if you shop regularly at Old Navy, Gap, or Banana Republic and want to earn rewards on those purchases. The first-purchase discount alone can save you money on a planned shopping trip. If you pay off your balance in full each month, you avoid interest charges and build credit history with on-time payments.
The card is less useful if you shop at these stores only occasionally or if you already have a general-purpose rewards card that earns cash back or points on all purchases. Because the card works only at Gap Inc. stores, you cannot consolidate all your spending into one account. If you carry a balance month to month, the high APR means you will pay significant interest, which can erase the value of any rewards or discounts.
Compare the rewards rate and first-purchase discount to what you would earn or save with a general credit card. If you spend $1,000 a year at Old Navy and earn 1 point per dollar, that is 1,000 points—but the value of those points depends on how Old Navy lets you redeem them. Check the card's terms and rewards page to see the exact redemption value before you decide.
Frequently Asked Questions
Can I use the Old Navy Pay Card at stores other than Old Navy?
Yes, you can use it at Gap, Banana Republic, Athleta, and other brands owned by Gap Inc. You cannot use it at Target, Walmart, or any other retailer. The card works only within the Gap Inc. family of stores.
What happens if I miss a payment?
Synchrony charges a late fee (the amount varies) and may increase your APR. The missed payment is reported to credit bureaus and can lower your credit score. If you miss a payment, contact Synchrony as soon as possible to bring your account current and ask about waiving the late fee.
How do I check my balance and statement?
Log into your account at mysynchrony.com or use the Synchrony mobile app. You can view your current balance, recent transactions, and due date anytime. Your monthly statement is also mailed to you or sent by email, depending on your preference.
Can I transfer a balance from another credit card to the Old Navy Pay Card?
Synchrony does not typically offer balance transfers on store credit cards. You would need to pay off the other card with a different payment method. Check your card agreement or call Synchrony to confirm whether balance transfers are an option on your account.
What is the credit limit on the Old Navy Pay Card?
Your credit limit depends on your credit score, income, and credit history. Synchrony sets the limit when you open the account and may increase it over time if you use the card responsibly and pay on time. You can request a credit limit increase by logging into your account or calling Synchrony.