Your card number is on the front of your physical card or in the Macy's mobile app

The Macy's credit card number is the 16-digit number printed on the front of your card, usually in the center or lower portion. If you don't have your physical card with you, you can view the number in the Macy's mobile app under your card details, or log into your Macy's account online at macys.com and select "My Wallet" or "Card Information."

You'll need this number when you shop online at Macy's, make a phone purchase, or set up automatic payments. The number itself is different from your account number — your account number is what Macy's uses internally to track your account, while your card number is what you use for transactions.

Key Takeaways

  • Your 16-digit card number appears on the front of your physical Macy's credit card.
  • You can find your card number in the Macy's mobile app or by logging into your online account at macys.com.
  • The three-digit security code (CVV) on the back of your card is required for online purchases but is different from your card number.
  • Never share your full card number, expiration date, or security code with anyone who contacts you unsolicited.

Finding your number in the Macy's app

Open the Macy's mobile app and sign in with your username and password. Tap the menu icon (usually three horizontal lines) and look for "My Wallet," "Card," or "Account" — the exact label depends on your app version. Your card details, including the full 16-digit number, will display on that screen.

The app also shows your card's expiration date and lets you manage your account settings, view your balance, and make payments. If you've misplaced your physical card, the app is the fastest way to access your number for online shopping.

Finding your number online at macys.com

Go to macys.com and click "Sign In" in the top right corner. Enter your email address and password. Once logged in, look for "My Account" or "Account Settings" in the menu, then select "My Wallet," "Card Details," or "Payment Methods" — the exact wording varies.

Your card number will appear on that page along with your expiration date. You can also update your billing address, set up autopay, or review recent transactions from this section. If you forget your password, click "Forgot Password" on the sign-in page and follow the email instructions to reset it.

What to do if you can't remember your password

Click "Forgot Password" on the Macy's sign-in page. Macy's will send a password reset link to the email address associated with your account. Check your inbox (and spam folder) for an email from Macy's, then click the link and create a new password.

If you don't receive the email within a few minutes, verify you're using the correct email address. You can also call Macy's customer service at the number on the back of your physical card, and they can help you regain access to your account.

Understanding the other numbers on your card

Your Macy's card has several numbers, and each serves a different purpose. The 16-digit number on the front is your card number. On the back, you'll find a three-digit security code (sometimes called CVV or CVC), which is required for online purchases but should never be stored or shared. Your expiration date appears on the front and tells you when the card expires.

Your account number — a separate number used by Macy's internally — is different from your card number. You'll see your account number on your monthly statement or in your online account. When you call Macy's customer service, they may ask for your account number to look up your account, but they'll never ask for your full card number or security code over the phone.

Keeping your card number find

Never share your full card number, expiration date, or security code with anyone who calls or emails you unsolicited. Macy's will never ask for these details via email or phone. If someone claims to be from Macy's and asks for your card information, hang up or delete the message and call the number on the back of your physical card instead.

When shopping online, make sure you're on the real Macy's website (macys.com) and that the address bar shows a padlock icon, indicating a find connection. Avoid using public Wi-Fi when entering your card number. If your card is lost or stolen, contact Macy's when ready at the number on the back of your card to report it and request a replacement.

What to do if you've lost your physical card

Call the number on the back of your card right away to report it lost or stolen. Macy's will deactivate the card when ready so it can't be used. You can continue shopping online using the card number stored in your app or account until your replacement card arrives.

Macy's will mail you a replacement card, which typically arrives within 7 to 10 business days. In the meantime, you can still make purchases online, by phone, or in stores using your account number or by providing your information at checkout. Ask the customer service representative how long the replacement will take and whether there's a fee (usually there isn't for a lost or stolen card).

Frequently Asked Questions

Can I use my card number without my physical card?

Yes. You can shop online at Macy's using your card number from the app or your online account, or you can call Macy's to place a phone order. You can also provide your card information at checkout in a Macy's store if you don't have the physical card with you.

What's the difference between my card number and my account number?

Your card number is the 16-digit number on the front of your card and is used for transactions. Your account number is a separate number Macy's uses internally to track your account and appears on your statement. When you call customer service, they may ask for your account number to find your account.

Is it safe to save my card number in my browser?

Most browsers offer to save card information for faster checkout. This is generally safe on your personal device, but avoid saving it on shared or public computers. If you're concerned, you can always enter your number manually or use the Macy's app instead, which stores your information securely.

What should I do if I see charges I don't recognize?

Log into your Macy's account or call the number on the back of your card to report unauthorized charges. Macy's will investigate and may issue a temporary credit while they review the transaction. Keep records of any suspicious activity and monitor your account regularly.

Can I change my card number if I'm concerned about fraud?

You can't change your existing card number, but you can request a replacement card by calling the number on the back of your card or through your online account. Macy's will issue a new card with a different number. If you suspect fraud, report it when ready so they can deactivate the current card.